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Customer Service Representative

2 weeks ago

Brantford, Canada Hartmann Canada Inc Full time

Hartmann Canada, in Brantford, Ontario is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons with manufacturing facilities in 5 continents.
- The demand for moulded fibre and environmentally sustainable products is rapidly increasing. Hartmann has committed and invested in this area to meet the growing demand of our products.

We require the talent of a
**Customer Service Representative**
***to join our team. This position develops and maintains positive and effective relationships with Customers and acts as a liaison between Sales and Production.

**How you will make contributions that matter**:

- Provide inside sales support within a multi-plant environment for a designated set of North American customers;
- Full cycle order management including order entry and order change management while balancing inventory, shipping, and production considerations;
- Maintain communication and coordination with sales, production planning and logistics to support customer accounts;
- Manage customer order forms, item launches and design transitions in order management process;
- Support the resolution of customer concerns and queries.

**You are best suited for the role if you have the following qualifications**:

- 1-2 years of related experience within the manufacturing sector with demonstrated customer service experience;
- Post-secondary education in a business related program;
- Effective communication and interpersonal skills;
- Strong analytical, problem solving, and decision making skills;
- High sense of urgency and a desire to collaborate with internal and external customers;
- The ability to perform multiple tasks simultaneously, work well under pressure, and deal with changing circumstances with professionalism

**WHAT WE CAN OFFER YOU**:Ensuring the well-being of our employees is our priority. We offer attractive working conditions and benefits to our employees and their families:

- Competitive salary
- Annual Variable Compensation
- Professional Career Development opportunity
- Education Reimbursement & Training Opportunities
- Group Health insurance benefits
- Group Retirement pension plan
- Employee and family assistance program

Monday - Friday 8 am - 4:30 pm or 9 am -5:30 pm