Insurance Disability Case Manager

10 hours ago


Waterloo, Canada isgSearch Internal Full time

IT - Application & Software Development
Waterloo, ON
Contract
May 29, 2025

**Job title**:
**Disability Case Manager**

**Duration**:
6 month contract, after which role will become permanent.

**Principal tasks and responsibilities include**:

- Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
- Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
- Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
- Build strong, trust-based relationships with clients, employers, and healthcare providers.
- Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

**Our client**:
A complex life insurance organization.

**Qualifications and pre-requisites**:

- Previous experience working as a Disability Case Manager.
- 2+ years of professional experience, ideally in healthcare or case management
- Strong analytical and decision-making skills
- Resilience and adaptability in fast-paced, emotionally complex situations
- Comfort with digital tools and multiple platforms



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