Disability Case Manager

**Santé Circle Health**is seeking a compassionate and detail-oriented Disability Case Manager to join our team. This role involves managing short-term disability (STD), salary continuance, and workplace accommodation requests. You will handle intake, assessment, adjudication, and return-to-work planning while providing expert support to employees and stakeholders. Your empathetic approach and commitment to delivering clear and accurate decisions will be essential in this role.

**Key Responsibilities include**:

- Manage a dedicated caseload, including STD, salary continuance, and workplace accommodation requests, ensuring compliance with service-level agreements.
- Conduct intake assessments and file reviews to determine eligibility for benefits or accommodations.
- Make evidence-based decisions on claims and communicate outcomes with empathy and clarity.
- Develop and implement return-to-work plans in collaboration with employees, managers, and healthcare providers.
- Prepare and present case summaries, decision letters, and reports for internal and external stakeholders.
- Maintain comprehensive case documentation, ensuring confidentiality and accuracy.
- Provide guidance on the disability claims process and accommodation options.

**Qualifications**:

- Education and Certification: Regulated Healthcare Professional in good standing with their regulatory College. Certification in Disability Management (e.g., CDMP, CRTWC) is an asset.
- Experience: Minimum of 3 years managing occupational and non-occupational injuries/illnesses, including accommodation and return-to-work planning.

**Skills**:

- Strong understanding of disability management, medical terminology, and applicable legislation (e.g., Human Rights Code, Employment Standards Act).
- Exceptional communication skills, with the ability to handle sensitive conversations compassionately.
- Excellent verbal and written communication skills and feel comfortable speaking to people on the phone
- Demonstrate resiliency, empathy and compassion when listening and communicating with clients including claims-related decisions
- Able to use de-escalation skills with clients, if required
- Excellent analytical and decision-making skills, with attention to detail.
- Ability to initiate, self manage workload, work under time pressures and deadlines to meet service level agreements
- Proficiency in Microsoft Office Suite and case management software.
- Attributes: Empathetic, highly organized, collaborative, and capable of managing multiple priorities in a fast-paced environment.

**We Offer**:

- Comprehensive Group Benefits Program.
- Annual Education Allowance.
- Paid Vacation and Wellness Days.
- RRSP matching.
- Career growth opportunities.

**Who** **are** **We**:
**Santé Circle Health**is a leading national disability and healthcare company. We specialize in the diagnosis, assessment and treatment of health issues related to complex occupational injuries and illnesses, insurance claims, independent medical evaluations, periodic health, and fitness for employment. With a multidisciplinary team of physicians, surgeons, occupational therapists, physiotherapists, kinesiologists, and psychologists, we help people return to function, at home, work and play.

We are committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve, as we know that a diverse workforce is key to the growth and success of our organization.

**To Apply**:
At **Santé Circle Health**, we are dedicated to accommodating individuals with disabilities throughout our hiring process. Should you require any accommodations, please inform Human Resources.

We thank all applicants however, only those selected for an interview will be contacted.

Pay: $60,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Managing Occupational and Non-Occupational Injuries: 3 years (required)

Licence/Certification:

- Regulated Healthcare Professional (required)
- Certification in Disability Management (preferred)

Work Location: In person