Life Insurance Case Coordinator

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Life Insurance Case Coordinator

**The Opportunity**

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country, we offer a suite of innovative wealth and protection solutions, including: segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long-term care and disability products.

We are currently seeking a **Life Insurance **Case Coordinator **for our client base across Canada.

As someone who is empathetic, professional, highly organized, and tenacious, you will bridge internal processes and teams to facilitate new requests. You will be required to effectively organize, prioritize, and collaborate to ensure we deliver efficient end to end service.

**Responsibilities**
- Review incoming claims to identify product needs.
- Communicate with clients claiming against inactive policies.
- Support claim adjudicators to move through their work.
- Educate and promote Manulife’s tools, resources, digital and self-serve opportunities with clients and advisors.
- Effectively communicate and collaborate with internal teams to facilitate case resolution across multiple areas, ensuring timely execution of all requests.
- Consistently maintain high performance targets while demonstrating the highest level of professionalism and empathy.

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- 2+ years progressive customer service skills.
- Experience in case coordination or adjudicating claims would be an asset.
- Ability to thrive in a high energy culture.
- Ability to think critically and move through work efficiently.

**Attributes**:

- **Outstanding Communication**:Expresses ideas and shares information clearly, concisely and thoroughly, articulates messages, modifies approach and builds connections/trust.
- **Strong analytical skills**:evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate.
- **Adaptability**:adapts and stimulates change to achieve the desired results.
- **Resilience**:drives forward towards objectives in the face of adversity and resistance.
- **Solution Focused**:Owns problems through to resolution; demonstrates the ability to make sound and timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance, and the customer experience.
- **Exceptional Time Management and Organizational Skills**:Ability to manage high volumes of cases within aggressive deadlines by balancing new and existing cases and shifting priorities.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and