Team Lead

**Role: Team Leader**

**Location: Mapleview**

**Job type: Permanent, Part-Time**

**Role Summary**

**Who are we?**

For over 30 years, we have travelled, we have laughed, we have grown. We believe life is for living and having more fun with those we love. Our purpose is to bring style and positivity to our

Customers' lives through the clothes we make, the things we do and the values we have. We are Made for Life.

**Equality and inclusion are not an aspiration but the standard.**We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.

**Role Overview**:
You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers’ needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible. You are a natural leader who enjoys training and motivating your team to exceed our goals and targets.

**Role Responsibilities**
- Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
- Resolving all customer issues effectively at store level in a timely and positive manner
- Efficient and attentive service at the tills - processing POS (point of sale transactions) and thanking customers
- Ability to delegate and demonstrate tasks to team members alongside the day to day running of the store
- Understand the commercial aspects of the retail business e.g., reading reports, analysing data and making decisions
- Ensure the stores is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set ups.
- Safeguard the business through ensuring full compliance of policy, procedure, loss prevention and health & safety in the absence of management
- Keeping up to date with company product, activity and promotions and implementing changes when required

**Skills and Experience**
- Proven ability to successfully lead a team; viewed as a leader among peers
- Experience in a customer service environment is essential
- Proven experience with POS management, daily banking procedures, and meeting deadlines
- Excellent interpersonal, organisation and communication skills
- Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction
- Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory
- Team player - embracing every opportunity to be part of what’s going on
- Great time management
- Demonstrates passionate commitment to the brand

**Employment Benefits**
- Competitive Hourly Rate: $20/hour
- Paid time off: 2 weeks (equivalent to 4% of earnings), accruing from your start date in role
- Annual performance review conversations with a clear roadmap to your career progression goals
- Seasonal incentive programs - recognition and reward for exceeding store and individual goals
- Merchandise discount: free uniform, 60% off regular priced product for you, your friends and your family
- Perkbox: our online platform to use for amazing online discounts, home fitness, wellbeing content
- Sabbatical Leave: opportunities to take 3-6-month sabbaticals based on length of service to explore life outside
- Registered Retirement Savings Programmes with company contributions (based on eligibility)
- Health Insurance
- Group Life Insurance (full time employees)
- Refer a friend scheme - recommend a friend for a management role in our stores and be rewarded with a voucher to treat yourself.
- Enhanced Family Friendly Policies I.e., adoption leave, menopause leave
- Day one access to Thrive - our online learning management system