Assistant Manager Uk Control

About the Opportunity

**Job Type**: Fixed Term Contractor

Contract duration : 12 months.

Department Description

The Control department forms part of the wider Banking Reconciliation & Control group.

The department performs a wide variety of functions and is responsible for; cancel and reissue of cheques, processing of manual payments, bounced cheques, debit card exception resolution and reconciliation, IP Brokerage asset reconciliations and existing IT/ETF cash reconciliations against CREST.

As with all teams within BRC there is a heavy focus on all our processes to ensure that Client Money is considered at all times and any FCA CASS regulations are not breached. To aid us in this, we use our Client Money record keeping system, AutoRek, as part of many of our processes. Control works closely with other teams within BR&C both in the UK and India.

Purpose of the Role

This is a T&C captured role and as the Assistant Manager for C&S you will be expected to ensure the below key responsibilities are carried out by the team while providing oversight, approval and escalation on all aspects of the team.

Where projects require input from Control you will act as a representative for the team providing the relevant inputs and co-ordinating the testing within the team, ensuring the transition from change and testing phase to live processing is seamless. In addition you will be required to manage a team of apx 6, co-ordinating team meetings, huddles, 1:1’s and appraisals and also managing any recruitment process by liaising with HR and conducting interviews etc.

Key Responsibilities
- Oversight of the group mailboxes, XTRAC queues, resolving requests and dealing with queries from team as required
- Work with external companies such as Barclays/Barclaycard/EuroClear/AutoRek on any aspects relating to the team
- Work with BRC leadership group on any cross-team initiatives and provide update on C&S matters
- Manage all aspects relating to the team and HR. Such as recruitment process, 1:1’s, appraisals, goal setting, team meetings etc.
- Monitor quality of work and error rates, pro-actively feeding back and challenging upstream issues and driving process improvements
- Verify and sign-off on debit card processes and manual payments and inter account money movements
- Act as an escalation point for both team and internal customers
- Ensure that Client Money rules are understood & applied to all applicable aspects of the role
- Where issues arise relating to Client Money, prompt escalation to CASS team, senior management, compliance and potentially risk.

Experience and Qualifications Required
- Strong prioritisation skills and crisis management ability
- Experience in leading a team is desirable
- Effective problem solver and solution orientated
- Proficient in representing team in projects and influence change
- IOC qualification attained or working towards
- Handle escalated issues and briefing senior management if necessary
- Excellent PC skills notably Microsoft Office e.g. Excel, Word, PowerPoint
- Good numerical skills
- Efficient in processing with accuracy and attention to detail
- Team player with a flexible approach
- Strong willingness to learn
- Challenge established processes and seek improvements
- Ability to communicate clearly, concisely and with confidence at all levels and formats
- Analytical approach to problems and follow through logically to a conclusion / resolution
- Highly motivated and focused towards achieving key aims /goals
- Demonstrates a positive attitude and initiative
- Ability to treat customers (internally and externally) with equality and fairness
- Build and maintain positive relationships with other departments