Aml Process Trainer

About the Opportunity

**Job Type**: Permanent

Title: Assistant Process Manager - Financial Crime Operations

Department: Financial Crime Hub

Location: Kingswood, UK

Reports To: Alex Hemingway, Senior Manager - Financial Crime Operations

About Fidelity International

Fidelity International offers investment solutions and services and retirement expertise to more than 2.52 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $710.2 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $471 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Find out more about what we do, our history, and how you could be a part of our future at


As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients, and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

Our Values

Integrity - Doing the right thing, every time and putting the client first

Trust - Empowering each other to take the initiative and make good decision

Our Behaviours

Our employees should be:
Brave - Challenge the status quo, be accountable and speak up

Bold - Act with conviction, encourage diverse thinking and keep things simple

Curious - Learn to do new things in better ways and encourage fresh thinking

Compassionate - Have empathy, care for colleagues, clients, and the community

Department Description

The Financial Crime Hub (FCH) operations team has 1st line responsibility for the verification of new and existing UK clients for Anti Money Laundering (AML) purposes, in addition to the performance of periodic reviews and investigation of PEP, sanction and adverse media screening alerts. We service a range of clients and product types including Corporates, Trusts, SIPP, Bond, Premier Cash, share dealing, ISA, and collective investment accounts via a combination of manual and automated processes.

Purpose of Your Role

You will form part of a Technical function within the FCH, and work alongside another Process Trainer (Assistant Process Manager). Primarily you will provide first-line support to operational staff on technical or process related queries, identify and close training and knowledge gaps, and have ownership of FCH procedures. You will be expected to develop and maintain a high level of personal understanding of the systems and processes, and the regulations that drive the process requirements. At times you will be involved in process reviews and project management of change initiatives that impact your processes. In doing so you will work as part of the functional leadership team, enabling both run the business and change the business activities, critical to keeping the team current and proficient in a dynamic and challenging environment.

Key Responsibilities
- Provide 1st line support for queries from your team
- Ownership of functional process documents, supporting a regular review and accurate version control. Support a migration of process documents to Knowledge Base
- Provide training on technical concepts and processes to the team, resulting in a reduction in the volume of queries and increased results from knowledge testing over the long-term
- Facilitation of knowledge assessments, including building of question banks
- Removing blockers to enable team members to process their work efficiently and providing consultancy on complex or escalated cases - critical to this is having an ability to making balanced and logical decisions
- Identification of risks and issues, and closure of respective gaps
- From the above, carrying out thematic review of training requirements, and working with Technical Managers, Training, and Independent Quality functions to manage gaps
- To support the function in implementing strategic change to meet regulatory requirements, increase efficiency or increase customer experience
- Be knowledgeable of wider business and legislative developments to keep your team appraised, and to be able to update procedures and customer documentation accordingly
- To be a thought leader - devising ideas for change, and encouraging better ways of working
- Working in a collaborative and inclusive manner t