Installation Manager

**Installation Manager**

**About ABC Security Access Systems**:
For over 85 years, ABC Security Access Systems’ mission has been to bring peace of mind to our customers by providing total security solutions and outstanding customer service.

We strive to maintain and grow our position as a leading security systems integrator, specializing in commercial, industrial, institutional, and government markets in the GTA.

**Why You Should Consider Joining ABC Security Access Systems**:

- Competitive pay
- Group benefits (Life insurance, AD&D, LTD, prescription drugs, dental, vision, extended health, etc.)
- Paid time off (Paid vacation, paid personal days, paid sick days, paid bereavement leaves).
- No on-call requirement
- Ongoing and continuous training with company paid certifications
- Work in a friendly and respectful environment where employee feedback is welcomed and acted upon
- Company events 2-3 times per year
- Etc.

**Position Overview**

ABC Security is looking for an **experienced **Installation Manager to oversee and coordinate the installation technicians in the Project Management Department.

The Installation Manager will manage approximately seven technicians (electronic security systems technicians and locksmith/door hardware technicians).

The Installation Manager reports to the PMO Director.

**Key Responsibilities**

**Technician Development and Management**
- Assist with the recruitment and selection of installation technicians.
- Onboard new installation technicians.
- Create, develop, and maintain KPI for technicians.
- Conduct formal performance reviews and provide feedback to installation technicians on an ongoing basis.
- Develop and maintain the Technical Skills Matrix for each technician in the Project Management Department ; use the Technical Skills Matrix to develop installation technicians.
- Ensure that installation technicians complete all mandatory training and schedule technicians for technical training as required.
- Manage/provide in-house training to technicians as necessary.
- Provide technical support to technicians via phone and video as necessary.
- Enforce organizational policies and procedures.
- Be a champion of health and safety in the PMO and ensure that installation technicians work in a safe manner.
- Address and document performance, behavioural, and interpersonal issues.

**Scheduling and Dispatching**
- Assist with scheduling and dispatching installation technicians.

**Inventory Management**
- Meet with technicians to review assigned materials for jobs and make approved changes or seek approval when required.
- Manage inventory being taken out for jobs and retrieval of items not used (adjust inventory in software in collaboration with procurement personnel).
- Manage and maintain equipment being signed in and out by technicians.
- Assist with physical inventory and adjustments.

**Independent Contractor Management**
- Assist with sourcing and vetting independent contractors and contribute to independent contractor management plan and assessment.

**Vendor Management**
- Assist with sourcing and vetting vendors and contribute to vendor management plan and assessment.

**Other**
- Work with Project Managers, technicians, and clients to resolve installation issues.
- Other duties as assigned by management.

**Knowledge, Skills, and Abilities, and Other Requirements**
- Possess a solid working knowledge of installation, programming, troubleshooting, commissioning, and maintenance activities related to CCTV, access control systems, intercom systems, alarm systems, and structured cabling systems.
- Please note that knowledge of installation of commercial door hardware, automatic door operators, hollow metal and wooden doors, electro-mechanical hardware, lock installation, service, and rekeying is _**considered an asset, but not a requirement**_**.**_
- Knowledge of building codes, as they pertain to fire and electrical codes as well.
- Knowledgeable regarding Microsoft Office programs. Computer literate in general, and able to learn new software.
- Knowledge of AutoCAD considered an asset.
- Excellent verbal and written communication skills.
- Ability to read and interpret blueprints, diagrams, submittals, specifications, schematics, and operational/product manuals.
- Ability to pass a criminal records check if necessary.
- Proven ability to work under pressure & meet deadlines.
- Proven leadership and staff management abilities.
- Detail-oriented with strong organizational and time management abilities.
- Must be able to work as a part of a team or independently on projects from start to finish.
- Able to collaborate with a variety of internal and external stakeholders in a professional manner.

**Experience**
- Minimum of ten years experience in the security industry working as an installer of security devices/systems.
- Minimum of five years experience in the security industry working in a people management role (experience as an Installation Manager is prefe