Installation Partner Manager

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Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place

The Partnerships team is looking for an Installation Partner Manager to join their group of talented team members who are truly passionate about creating strong partnerships. To be eligible for this position, you must be located in Canada or The United States of America, and work within EST hours (+/- 1 hour).

**About the role**:
As the Installation Partner Manager, you'll play a critical role at Lightspeed by ensuring that our customers have the best experience possible when working with our partners. Your ability to develop and manage business relationships is vital to the success of the onboarding process and to the overall customer journey. Your work will have a direct impact on supporting new and existing customers during their installation or service calls from our partners.

**What you'll be responsible for**:

- Own and develop the business relationships we have with our current installation partners
- Develop new partnerships - source partners, negotiate terms, implement operational processes
- Maintain a direct line of sight into the daily operations with partners
- Develop reporting structures to ensure terms of service agreements are being met
- Work closely with internal stakeholders, including the Onboarding and Support teams who schedule the services, the Finance team, the Procurement team, etc.
- Make it about the Customer by working to continuously improve their experience with our partners

**Who you are**:

- You are self-motivated with the ability to function effectively in a team environment or working solo
- You have mental fortitude and pay attention to detail and quality
- You are collaborative with high emotional intelligence
- You take ownership and accountability for the success of your partners
- You are proactive and have a sense of urgency
- You value the customer journey and understand the importance of empathy in business

**What you'll be bringing to the team**:

- Experience managing numerous vendors/ business to business partnerships
- The ability to negotiate terms and contracts
- Operational mindset with the goal of continuous improvement
- Data driven approach to insights, reporting, and recommendations
- Interpersonal savvy to mediate between internal and external stakeholders
- Resourceful and proactive problem solver

**Even better if you have, but not necessary**:

- Experience with hardware installations or on-site service vendors
- Basic understanding of networking or Internet Service Providers' responsibilities
- Knowledge of and experience in the retail/ restaurant industries

**What's in it for you**:

- Lots of autonomy, flexible work culture and the option of remote work
- Exposure to modern and proven technology
- Growth opportunities into technical or people management roles
- Amazing benefits & perks, including equity for all Lightspeeders
- Opportunity to join a fast-paced, high-growth company

In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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