Application Support Analyst
5 days ago
RightCrowd is looking to hire an Application Support Analyst to join our team in Kitchener-Waterloo, Canada.
**Who are we looking for?**
***
To be successful in this position, you will need to have the ability to carry out the following duties and responsibilities:
- Assist in managing our support load, responding to customer or partner queries about issues that they might be encountering
- Help maintain our support knowledge base articles
- Install our product suite internally and in our customer sites
- Collaborate with colleagues across the globe
**We are looking for you to**:
- Have a customer-centric approach of the highest order
- Have well-developed analytical and triage skills
- Be articulate, thoughtful and temperate in your written and spoken communication
- Have strong SQL querying capabilities, Windows Server knowledge and scripting experience
- Have excellent written and verbal communication skills
- Have experience recognizing scope limitations and raising potential scope issues, while supporting the best technical solution design and approach
- Be passionate about staying up-to-date on the latest technologies
- Be a fast learner and willing to learn independently
- Be a team player, able to work with people, in-person or across the world
This role calls for a person passionate about solving problems, having a high technical competence, a positive attitude, great attention to detail and one who is highly motivated and keen to take personal responsibility for team goals. Your skills must be augmented with genuine enthusiasm and good estimation and time management skills, working on a number of support issues at the same time.
**Job Type**: Full-time
**Salary**: $70,000.00-$75,000.00 per year
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