Application Support Specialist

1 week ago


Waterloo, Ontario, Canada AspiringIT Full time

Job Title:
Application Support Specialist

Location:
Waterloo, ON

Work Arrangement:
Hybrid (3 days/week in office)

About the Role

We are seeking a detail-oriented
Application Support Specialist
to join our team. This role is critical for monitoring inbound service requests, supporting key corporate applications, and ensuring smooth operational processes across multiple platforms.

Key Responsibilities

  • Monitor and manage inbound service requests
    for the following applications:
  • Ollie, eDocs, Risk Guard, Knowledge Central, Core Share, Englobe, Everbridge, JIRA, Confluence
  • Act as the
    primary team representative
    for twice-weekly Change Advisory Board (CAB) meetings.
  • Provide
    primary support for corporate JIRA and Confluence instances
    .
  • Serve as
    ECM Single Point of Contact (SPOC)
    for QA testing teams.
  • Contribute to
    acquisition and divestiture projects
    , ensuring seamless integration and transition.
  • Ensure
    functional details for work assigned to the accelerator team
    are accurate and complete.

Qualifications

  • Strong understanding of IT service management and application support.
  • Experience with JIRA and Confluence administration.
  • Familiarity with ECM systems and QA processes.
  • Excellent communication and collaboration skills.
  • Ability to work in a hybrid environment (3 days onsite in Waterloo).


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