Application Support Specialist
23 hours ago
Job Title:
Application Support Specialist
Location:
Waterloo, ON
Work Arrangement:
Hybrid (3 days/week in office)
About the Role
We are seeking a detail-oriented
Application Support Specialist
to join our team. This role is critical for monitoring inbound service requests, supporting key corporate applications, and ensuring smooth operational processes across multiple platforms.
Key Responsibilities
- Monitor and manage inbound service requests
for the following applications: - Ollie, eDocs, Risk Guard, Knowledge Central, Core Share, Englobe, Everbridge, JIRA, Confluence
- Act as the
primary team representative
for twice-weekly Change Advisory Board (CAB) meetings. - Provide
primary support for corporate JIRA and Confluence instances
. - Serve as
ECM Single Point of Contact (SPOC)
for QA testing teams. - Contribute to
acquisition and divestiture projects
, ensuring seamless integration and transition. - Ensure
functional details for work assigned to the accelerator team
are accurate and complete.
Qualifications
- Strong understanding of IT service management and application support.
- Experience with JIRA and Confluence administration.
- Familiarity with ECM systems and QA processes.
- Excellent communication and collaboration skills.
- Ability to work in a hybrid environment (3 days onsite in Waterloo).
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