IT Support Technician

1 week ago

North York, Canada Pantos Logistics Canada Inc. Full time

**Company Summary**

**Pantos Logistics Canada Inc.** provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company’s expertise includes custom brokerage, storage, and in-bound/out-bound TRANSPORTATION via various modes of transport, including Sea Freight, Air Freight, Truck Freight, and Express. We are currently focusing on LG Canada Inc. as a principal customer.

**Responsibilities**
- Diagnose and troubleshoot IT hardware and software-related issues employees are facing.
- Direct unresolved issues to the next level support personnel.
- Provide answers and explanations with accurate information to users. Train them if necessary.
- Address network and internet-related issues and provide level 1 support.
- Provide a window for IT assets (PC, Printer, Monitor, and other peripherals) purchase, replacement, and repair. Asset and lifecycle management using Asset System.
- Search, evaluate, and contract reliable IT supply and service vendors. Maintain vendors’ service level.
- Identify and suggest possible improvements in procedures.
- Report to Team/Part Leaders with the progress of given tasks and complete them promptly.

**Qualifications and Requirements**
- Minimum 1+ years of IT support or help desk experience.
- Ability to diagnose and resolve Hardware & Software related technical issues.
- Ability to prioritize, organize, and execute multiple support requests simultaneously.
- Periodic business travel may be necessary for on-site support and professional development.

**Preferred Experiences and Skills**
- Experiences or certificates with Cisco Networking devices.
- Experience with Information Security solutions, policies, and practices.
- Excellent communication skills, both written and verbal.
- Problem-solving skills and ability to assess available resources and to attain them.
- Documentation and organizing skills using various software tools.
- Proficiency in English and Korean is an asset.

**Submission Procedures**
- Should you be interested, conveniently submit both a) Resume and b) Cover letter.
- Interview arrangements will be conducted on a first come-first serve basis;

If you love the challenge of this dynamic career, then Pantos Logistics will support and encourage your professional development and success.

We are an equal opportunity employer who values diversity in the workplace. If you require accommodation during the hiring process, please advise us in advance so that we can make the reasonable accommodation.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Technical Support Occupations: 1 year (preferred)

**Language**:

- Korean (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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