Manager, Specialized Programs

**External Job Posting**

**Title**:Manager, Specialized Programs

**Reports To**: Director of Services and Program Development

**Location**:ACCES - Mississauga or Brampton

**Organization**:
ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 40,000 jobseekers each year at seven locations in the GTA. As a charitable not-for-profit organization, ACCES provides job search services that connect newcomers, jobseekers, youth, women, and refugees to jobs that reflect their skills and experience. We provide over 35 customized job search programs that meet the unique needs of our job seekers. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills, and experience of Canada’s population.

We are looking for skilled talent who thrive in a flexible and innovative environment. ACCES offers an excellent benefits package, a RRSP matching program, and an Employee & Family Assistance Program.

**Scope**:
The Manager, Specialized Programs will play a vital role in ensuring that youth job seekers are able to connect with great employment opportunities within the Toronto Pearson Airport Employment Zone. Working in partnership with a wide range of community partners, the Manager, Specialized Programs will help to build highly innovative programming that supports youth in building the mindsets, skills and connections they need to develop successful careers in Canada’s second largest employment cluster.

**Duties and Responsibilities**:

- Ensure that all project activities are delivered in accordance with organizational policies and procedures as well as funder contractual agreements
- Ensure that all project deliverables and outcomes are met or exceeded, including targeted employment outcomes
- Work closely with internal and external partners to ensure appropriate coordination of project activities with other related ACCES program and events
- Responsible for managing all program staffing activities including recruitment, supervision, performance management, staff engagement and training etc.
- Work closely with ACCES finance and administration departments to manage program budget and oversee contracts with partners and suppliers (e.g. assessment, curriculum development, etc.)
- Review and audit project files (hard copy client files and electronic data base) to ensure proper documentation and adherence to service delivery standards
- Plan and coordinate service delivery schedules, taking into consideration the availability of partners, volunteers/mentors/employer guest speakers etc.
- Work closely with internal stakeholders to manage and oversee the development of online assets, tools, platforms, curriculums and other services as required for the project
- Establish and build partnerships to support and enhance project delivery
- Responsible for compiling and analyzing program data; preparing all reports required by ACCES and by funders, pertaining to program activities and outcomes
- Plan and prepare funding proposals to support program sustainability and growth through government and corporate funding
- Report project activities and make recommendations to senior management regarding strategies and activities that improve project efficiency and effectiveness; support implementation of recommended strategies for continuous improvement
- Plan, implement and oversee key program activities such as client and employer outreach, scheduling service delivery, evaluation, collecting and monitoring client data and program outcomes
- Establish and facilitate the activities of a Program Advisory Committee
- Follow and enforce procedures established to protect worker health and safety
- Other duties as assigned including support of site activities and evening supervisor shift rotation

**Required Qualifications**:

- University/College degree
- 5 years of related work and management experience
- Previous experience in the not-for-profit sector and working in a diverse community is an asset
- Understanding of labour market challenges and barriers, particularly as they relate to youth employment, is required
- Experience with working in an online service delivery environment, learning management systems and other online tools is considered a strong asset
- Demonstrated leadership experience, a collaborative decision maker, and an open and effective communicator who values diversity
- Excellent verbal and written communication skills
- Excellent interpersonal skills necessary to work effectively with all levels in the organization as well as with clients, employers, community partners, other service providers and funders
- Ability to prioritize, strong time management skills and flexible to respond to time sensitive issues and frequently changing priorities while meeting competing deadlines
- Exceptional planning, organization and problem solving skills; must be pro-a