Service and Rentals Manager

**Technical Account Manager, Edmonton**:
Based in our Edmonton office, your main duties will include working on a variety of equipment, effectively troubleshooting equipment independently, quoting/following up with customers, and being a good representative of the company’s service efforts. Providing top-notch customer service and a positive attitude are essential.

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

**Qualifications required**:
**Requirements and Skills**:

- Are you a **problem-solving wizard **with a passion for electronics, instrumentation, or business?
- Do you hold a **post-secondary education** in Electronics, Instrumentation, Business, or related disciplines?
- Do you **possess 3-5 years** of industry-related experience, ready to bring your expertise to our dynamic team?
- Can you c**ommunicate and present in a professional manner**, ensuring clear and effective interactions with clients and colleagues alike?
- Are you **exceptionally organized, **with stellar time management skills to handle multiple tasks efficiently?
- Do you excel in **analytical thinking**, providing innovative solutions for both customer needs and company objectives?
- Do you possess s**trong negotiation and closing skills,** ensuring mutually beneficial outcomes for all parties involved?
- Are you **self-motivated **and thrive both independently and in a collaborative team environment to achieve and exceed goals?
- Do you have **excellent verbal and written communication skills in English**, essential for effective business interactions?
- Are you adept at working with **CRM programs **and related systems, capturing vital customer information for service and rental activities?
- Do you have **strong troubleshooting skills**, coupled with the ability to decipher service manuals and schematics with ease?
- Is your knowledge of **component-level repairs and soldering skills** an asset that sets you apart from the rest?

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

License/Certification:

- Driving License (preferred)

Apply

**Responsibilities**:

- Work safely and in alignment with all health & safety regulations.
- Build and manage the service & rental teams.
- Execute strategies and achieve targets in relation to rental fleet management and service operations.
- Be knowledgeable on multiple Hoskin products. (Internal and factory training will be provided.)
- Direct team members to ensure proper coverage of dynamic needs in both service and rentals.
- Contribute to the budgeting process by working in conjunction with the National S & R Manager.
- Perform reviews of all the direct reports.
- Communicate electronically and via phone with Hoskin’s customers and manufacturers to support your service team when troubleshooting the customer’s devices.
- Oversee service quotes, repairs, and warranty processes.
- Able to perform or direct calibrations and repairs to stay on budget with timely completion.
- Oversee rental order fulfillment, track effectiveness, and seek best practices.
- Work is generally based in our Edmonton location. Some travel to customers and training will be required.
- Attend to A/R and A/P activities associated with Service & Rental business.
- Support other offices during peak periods and vacation and sick coverage.
- Full participation in annual warehouse inventory and unit fleet counts.
- Active leadership role in your location’s building maintenance
- Other duties as required by Hoskin management.

**Key perks**:
**Take pride in your work.**:
Leave your mark in a company that’s established and renowned in their field for over 75 years

**Here for the long run.**:
Hoskin is more than a job, it's a career. We offer unique growth opportunities for you to choose from.

**Benefits Package.**:
Great benefits for all that life can throw at you and more.

**Team work.**:
Two brains are better than one. We promote teamwork in all that we do

**Socially Responsible.**:
We give back to our community, to your community.