Rental Clerk

**Tridon Offers**:

- Competitive Wages
- Company paid benefits
- 2.5% Company RRSP Matching
- Up to 5 additional paid days off for Years of Service
- On the job training
- Manufacturer provided training
- Opportunity to advance and grow within a rapidly growing Company

**Job Summary**:
Reporting to the Rentals or General Manager, the Rental Clerk is responsible for ensuring that customers receive the required rental equipment that meets their needs by providing excellent customer service. They will work with the Rental Department Team Lead(s) and Rental Account Representative(s) in providing customers with cost-effective solutions to their temporary and long-term communications needs. They will fulfill rental orders and do administrative work such as ensuring all customer contracts are current and entered correctly into a system for billing and maintaining the customer database. They will also ensure that all rental equipment is clean and in good working order.

**Responsibilities & Duties**:
**Promote and Maintain Customer Relationships**
- Provide excellent customer service and direct enquiries as required to the Rental Department Team Lead(s) and Rental Account Representative(s)
- Establish, develop and maintain a calling list of new and recurring customers to ensure lasting relationship with Tridon
- Proactive in acquiring the future/upcoming demand of recurring customers

**Preparation of Quotes and Orders**
- Prepare rental quotes and contracts per customer solutions requirements
- Fulfill orders from internal & external customers and dealers, ensuring equipment counts and accessories match the order
- Setting up of contracts with rental customers including preparing paperwork, verifying credit ratings with Accounts Receivable, and allocating suitable equipment to orders
- Work with the Manager to facilitate demand planning and material availability

**Forecasting and Planning**
- Work with Rental Department Team Lead(s) in providing information for the development of Asset Acquisition requests
- Conduct rental equipment inventory cycle counts as required to ensure that what is available to rent matches with what is in rental system
- Ensure effective and efficient movement of rental equipment between rental locations

**Rental Equipment Maintenance**
- Process equipment returns and update contracts accordingly
- Ensure that all rental equipment is clean and in good working order by:

- Inspecting equipment on return for damage and notifying customer of any issues and related costs
- Cleaning equipment as required to ensure the next customer receives equipment in proper working order and “like” new condition
- Getting equipment repaired as required either internally or externally
- Run reports of outstanding orders and equipment, process lost/BER SO’s accordingly
- Ensure that rental department area is kept clean and in order, including any offsite storage facilities
- Other duties as required

**Qualifications**:

- High School Diploma or equivalent
- Two (2) plus years of experience working as a customer facing rental clerk/admin
- Two plus years of experience working with rental or leasing contracts
- Very high attention to detail
- Current and valid Class 5 Drivers Licence, and a clean 5-year Driver Abstract
- Ability to successfully pass a Criminal Background Check
- Strong interpersonal and excellent customer service skills
- Effective at fostering solid relationships with both internal and external customers
- Ability to prioritize your work and meet multiple deadlines
- High comfort level working in a fast-paced team environment that is constantly changing
- Very High Attention to detail
- Strong written and verbal communication skills
- Polite and professional telephone etiquette

**Asset**
- Experience with NetSuite: Business Management Software
- Rental experience within the telecommunications industry
- Warehouse experience or exposure to the environment
- Experience with inventory management systems

**Physical Demands**:
The Rental Clerk must be able to spend the majority of the day sitting and/or standing. Stooping, bending, kneeling, squatting, and carrying will be required for short distances with weight up to 25lbs. The incumbent will be also required to look at a computer screen for long periods of time.

**About Us**:
Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Radio Communications, Data Communications, Security, and Tower Divisions collaborate with customers to build custom solutions for their wireless communication needs. We have been supplying wireless communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon, and Terrace, British Columbia.

**Join Our Team**:
At Tridon, we are committed to promoting diversity and fostering an inclusive workplace by actively seeking to hire qualified indivi