Manager Investigations

Job Description:
The BC Financial Services Authority (BCFSA) protects British Columbians during their most important financial transactions. We regulate BC’s financial services market, including credit unions, trust companies, registered pension plans, insurance companies and mortgage brokers.

We uphold public confidence by impartially setting and enforcing standards for real estate professionals. We also ensure that consumers dealing with licensed real estate professionals are protected against wrongful actions. By overseeing the most significant financial transactions in BC we ensure fairness, legality and the prosperity of consumers and the province.

We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we stay committed to:
Hiring team members who represent the population we serve
Removing barriers that may prevent equitable employment
Supporting respectful work environments where everyone feels included and able to produce excellent results

BCFSA is proud to be Great Place to Work Certified organization based on direct feedback from our team members.

**WHAT WE OFFER**:
Healthy living and work-life balance
Comprehensive health and wellness benefits plan
Opportunities for personal and professional development
Competitive compensation
A challenging and engaging team environment
Defined benefits pension plan
Flexible work arrangement for eligible positions
A beautiful office location in downtown Vancouver

**SUMMARY**
The position is accountable for managing investigations of financial institutions to determine compliance with legislation.

**ACCOUNTABILITIES**
- Oversees the investigation of urgent, complex, and high-risk files and referral to other agencies.
- Co-leads the BCFSA investigative community of practice.
- Manages and/or leads market conduct projects and/or initiatives and executes deliverables within allotted time.
- Defines priorities and goals, Develops and implement operational plans and reporting mechanism for a program area to support reliable program accountability, organizational core values and mandate.
- Contributes to the development of operational policies and procedures, performance standards and service levels with the goal of continuous improvement.
- Manages and controls a budget and makes fiscally responsible decisions.
- Provides supervision, coaching and mentorship to allow team members to achieve their full potential.
- Actively participates in developing the corporate culture and employee engagement by implementing and practicing the BCFSA’s core values, setting performance expectations and team member accountability.
- Develops and maintains constructive and collaborative relationships with internal and external stakeholders, represents the BCFSA in meetings with stakeholders.

**JOB REQUIREMENTS**:

- Degree in business, public administration, criminology, or law and considerable related experience or, an equivalent combination of education and experience.

5+ years of related experience including:

- Leading a complex regulatory or investigative program
- Managing people
- Managing projects
- Engaging and influencing stakeholders
Preference may be given to applicants with experience in corporate security, law enforcement, or a regulatory environment and investigative experience in insurance, trust, credit union financial service sectors.
- Applied knowledge of insurance company, credit union / banking operations, or trust company:

- Products and practices; and
- Legislation and regulations.
- Applied knowledge of the investigation principles/techniques and computer-based research techniques.
- Knowledge of risk management principles.
- Knowledge of project management principles.
- Ability to exercise judgement, demonstrate initiative and discretion.
- Ability to influence stakeholders to comply with legislation.
- Superior oral and written communication skills.

**PROVISOS