Customer / Guest Service Agent

2 weeks ago

Thunder Bay, Canada Maintair Aviation Full time

**_
Our Thunder Bay location is approved under the Rural and Northern Immigration Pilot (RNIP) for International Workers._**

**JOB SUMMARY**:
Customer Service Representatives (CSR’s) work under the direction of the

Station Coordinator and/or Shift Leads and ensure passengers & customers are handled according

to specific company policies &
procedures. They are a part of the overall Maintair Family. He/She will support and work

alongside all areas of the company and foster the team atmosphere of Maintair. Quality

customer service, attention to detail, company procedures, safety and team work are key

communication skills, be energetic, outgoing, understanding and accepting of change. He/She

must also be flexible and able to deal with the adapting nature of aviation.

**DUTIES AND RESPONSIBILITIES**:
Provide quality customer service to a variety of customers including: travelling

passengers, travel agencies, corporate customers, and other internal and external

groups.

Filing, handling cash and preparing cash reports.

Greeting flights, making announcements (boarding calls, paging passengers).

Work through flight IROPs as required.

Work through flight baggage issues as required.

Assist with baggage handling (bag jams/bag room congestion) and deliveries as

required.

Perform Turn, RON and Ad-Hoc flight requirements as needed.

Provide cabin cleaning as needed, per carrier specifications.

Load catering/commissary/ice as required.

Brew and load coffee/hot water jugs as required.

Update internal operations requirements (IFIDs, iLEAN, Ops Sites etc).

Other duties as assigned by management.

**QUALIFICATIONS AND REQUIREMENTS**:
Minimum grade 12 education or equivalent experience.

Must be able to speak English; bilingual preferred.

Knowledge of aviation and its related terms, short forms and verbiage.

Ability to speak and understand more than the English language would be an asset but

not required.

Working knowledge of Microsoft Office, Windows, and computer programs.

Computerized Reservations System (CRS) - Navitaire would be an asset but not

required.

Previous airline/in person customer service experience would be an asset.

Must have excellent customer service skills.

Must be able to work with mínimal supervision, and/or in a team environment working

varied and/or split shifts.

**ADDITIONAL INFORMATION**:
**Retention Bonus (Year 1, 3, 5, etc.)**

PPE required is provided to employee.

Paid training.

50/50 cost share on parkas & jackets.

50/50 cost share on all uniform requirements.

**Access to staff flight travel benefits.**

**Access to Group Savings Plan (GSP) if eligible.

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