Clinic Manager

GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self, whether through cosmetic surgery, dermatology, medical aesthetics and/or hormonal health services. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients.

As we rapidly grow our team and locations, GraceMed is looking for experienced Clinic Managers to join our Plastic Surgery/Aesthetics Clinics across the GTA.

As the Clinic Manager, your focus is to drive performance goals in areas like patient acquisition & retention, provide exceptional patient outcomes, drive physician & staff engagement as well as meet operational targets. The Clinic Manager is a culture captain for the clinic to ensure a positive and friendly team environment and models the GraceMed brand, values, and lifestyle.

If this sounds like you, we would love to meet you Here are some more details about the responsibilities and qualifications.

**Responsibilities**:
Clinic Operations
- Driver of daily, weekly, monthly, and annual sales targets with the clinic team.
- Ensure practice is following GraceMed’s luxury service model, inspiring exceptional patient outcomes and service including the resolution of patient concerns or issues.
- Manage the coordination and clinic flow, in all of the various practices, specific to their location: medical aesthetics, dermatology, and surgical.
- In collaboration with the Regional Director report clinic targets and strategies to achieve the overall clinic budget.
- Analyzes and monitors Key Performance Indicators to identify trends, opportunities, and deficiencies; under the guidance of the Regional Director takes action to positively impact sales and profit.
- Constantly providing feedback to Regional Director on how patient experience and clinic flow can improve.
- Monitors clinic capacity and implements strategies to ensure that it is optimal.

People and Culture:

- Actively participate in the recruitment and selection process for in-clinic roles.
- Facilitate the onboarding and training of new employees.
- Drives team member engagement in partnership with GraceMed leadership.
- Motivate, challenge, and gather input from team members to achieve clinic targets.
- Prepare work schedules including overseeing physician and provider schedules to optimize bookings.
- Mentor and coach employees through performance management, consistent feedback, and regular check-ins.
- Conduct regularly scheduled team member huddles and meetings.
- Assign team members duties and responsibilities and oversee accuracy and completion.
- Align to provide open and honest communication with the clinic team members.
- Review and approve hours worked by staff by payroll deadlines.
- Escalating employee relations issues to the People and Culture department, as required.

Finance and Inventory:

- Attain budget through management of the Profit and Loss Statement.
- Complete routine reports on revenue and clinic KPIs in a timely manner.
- Generate inventory records and conduct month count; submit count to finance as per deadlines.
- Manage clinic credit card, receipts, expenses, and petty cash.

Skills and Experience:

- Proven experience as a Medical Office Manager or equivalent position, in the private practice sector where customer service is a key business driver.
- Solid organizational and leadership abilities with proven experience managing people
- Outstanding communication and people skills
- Knowledge of the industry's healthcare legal rules and guidelines
- In-depth knowledge of diverse practice functions and operations
- Working knowledge of data analysis and performance/operation metrics
- Familiarity with MS Office, practice management software & patient engagement software

Employee Benefits:

- Competitive salary
- Employee benefits plan (External and Internal)
- Staff discount on medical-grade skin care and aesthetic services
- Warm and personable team-based atmosphere
- Work alongside the industry's top talent
- Access to cutting edge technology
- Career advancement opportunities