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Warranty Administrator

2 weeks ago

Ottawa, Canada The Minto Group Full time

**WARRANTY ADMINISTRATOR**

**Location: Barrhaven, Ontario
**Build your future at Minto**

Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

**Your offer will include**:

- Competitive salary
- Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks’ vacation
- Tuition reimbursement plans and professional development courses
- Employee recognition platform - Be rewarded by your colleagues for your contributions
- Flexible summer hours
- Many exciting career opportunities

**Your role on our Team**:
The Warranty Administrator is responsible for providing superior customer service for new Homeowners and ensures the administration complies with the Tarion Home warranty program and Minto specifications.

**In this role, you will**:

- Assist team with file preparation when time permits
- Updates, tracks, controls and maintain organized customer care documents and files;
- Prepares new Homeowner Tarion Information Packages and certificates for the Inspectors to distribute to Homeowners at customer PDI’s;
- Coordinates repair appointments and “work days” for customer care, trade partners and Homeowners;
- Supports and assists Inspectors with administrative tasks;
- Responds and assist in resolving all after sales complaints;
- Reviews and tracks trends in quality control issues and escalate where necessary;
- Responds and follows up on all emergency calls during regular business hours;
- Assists Coordinator with scheduling all repairs in the Warranty office when needed;
- Orders and maintains all information, supplies and hydrometers needed for new Homeowners package;
- Organizes keys once a home is closed to be sent to the Lawyers office for the new Homeowner;
- Processes customer care work orders as required;
- Improve CSAT
- WOW the home owner with every interaction, with exceptional customer service
- Other duties within the scope, spirit and purpose of the job, as requested by management.

**We would like you to have:
- A High School Diploma is required; a College Diploma is an asset.
- A minimum of three to five (3-5) years of relevant work experience in customer service.
- Microsoft Office (Word, Excel and PowerPoint), Outlook
- Knowledge of 4D is an asset
- Communication skills (listening, verbal and written)
- Professionalism
- Customer Service Focused
- Organizational skills
- Attention to detail
- Team player

- Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs._