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RV Canada, located in Ottawa Ontario, has an immediate opportunity for a full-time Warranty Administrator. This is an on-site position based out of the RV Canada Service Centre on Willowlea Drive.
Leisure Days RV Group is Canada's largest RV dealership network, proudly operating over 28 dealerships across Ontario, Nova Scotia, and New Brunswick, with ambitious plans for future expansion.
Founded in 2003 with the opening of RV Canada in Ottawa, we have grown into a leading, sales-focused organization dedicated to driving results. Our scale and superior purchasing power enable us to provide customers with unmatched access to RV sales, rentals, parts, and services.
As a dynamic and innovative company, we emphasize performance, continuous improvement, and cultivating growth from within. We are committed to providing motivated professionals with opportunities for development and advancement as part of our exciting journey.
**Overview**:
As a Warranty Administrator, you are responsible for submitting warranty pre-authorizations on a timely basis, according to manufacturer guidelines, on multiple manufacturer portals, using information and pictures collected by technicians while unit is in service.
Our warranty administrators are responsible for communicating with manufacturers, securing replacement parts and repairs for defective merchandise., handling the shipment of defective parts, following up on ordered parts (SOPs), arranges for the delivery of replacements warranty parts or receipt of credit, keeping an accounting of transactions, and administering all warranty requests in compliance with both company standards and legal requirements.
In certain industries that experience a high volume of warranty requests (such as in automotives and electronics), the warranty administrator may be tasked with supervising other warranty clerks, to ensure full compliance of claims process and accounts closure.
**Compensation**: $50-59K depending on experience
**Reports to**:Service Manager
**Key Responsibilities and Accountabilities**:
- Submit warranty pre-authorizations on a timely basis, according to manufacturer guidelines, on multiple manufacturer portals, using on information and pictures collected by technicians while unit is in service
- Track claim approval status and resolve any t between submissions and manufacturers
- Provide updates to service department staff on claim status
- Adjust and resubmit any denied claims
- Coordinate and interface with part manufacturers directly, if they hold warranty
- Provide oversight and assistance to service department staff, including information on warranty expiration dates, recall information and general warranty inquires
- Assist technicians with warranty repair inquiries
- Once pre-authorizations are approved, verify or create Special Order Parts (SOP) paperwork of required parts to order
- Submit SOP paperwork to the parts department
- Once work is completed, add parts to claims on manufacturer portals and submit claims for payment
- Return any defective warranty parts, as requested by manufacturer
- Investigate and resolve unpaid claims, provide any required feedback
- Track outstanding payments based on warranty aging schedule
- Reconciliation of warranty receivables
- File and maintain service records
- Additional duties as assigned
**Key Skills & Qualifications**:
- Previous work experience in purchasing, within a claims department, stock room inventory, or a similar role.
- Previous Warranty Admin experience is an asset.
- Excellent computer skills and familiarity with Microsoft Office.
- Knowledge of market research tools and industry standards
- A great attitude and positive outlook.
- Friendly, respectful and a trustworthy individual.
- Effective communication and interpersonal skills.
- Strong internal and external customer service skills.
- Solid organizational skills.
- Thrives in a fast-paced environment, works well under pressure, meets deliverables on time
- Strong organizational skills.
- Strong attention to detail.
- A desire to achieve the very best in customer service and teamwork.
- Problem solver & be solution oriented.
- All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law._
- We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements._
