Showroom Associate

4 days ago

York, Canada Silk & Snow Inc. Full time

**Showroom Associate**

Silk & Snow is a Toronto based, digitally native retailer of responsibly made sleep essentials. You will have the opportunity to join a fast-growing start-up as a leader and work on a team with full in-house marketing, product design, and supply chain capabilities. We are seeking an individual that is extremely driven and customer-focused to help us deliver a best-in-class retail experience while driving sales.

**The Role**:

- Walk customers through our product lines to build brand loyalty and maximize sales results.
- Assist customers post sale in ensuring all questions regarding deliveries are answered and important information is properly communicated to the Operations team.
- Participate in visual directives in accordance with company product launches, including but not limited to setting displays, merchandising products, and maintaining pricing signage.
- Uphold exceptional cleaning standards - you will be responsible for routine sanitization and upkeep for both the showroom fixtures and display items.
- Be the face of our core values of transparency and sustainability. You will be responsible for ensuring that the story behind our brand gets communicated to our customers.
- Assist the Marketing and Operations team by keeping a data log of information regarding customers such as general demographics of customers, products of interest, buying patterns and more as needed.
- Liaise with our Operations and Marketing team to constantly keep yourself up to date on product changes and promotions to ensure you can communicate effectively with our customers.
- Create and curate a comfortable environment for customers to experience our products and learn about our brand.

**About You**:

- Ideally have 1- 3 years of experience in Sales, Retail and/or Customer Service, however this is an asset but not mandatory as we will invest in the right person
- Excellent interpersonal skills: you can make a personal and genuine connection with customers in service of helping them feel confident about their purchase.
- Be a self-starter and ambitious. It will be up to you to ensure that you are meeting sales targets.
- Excellent communication skills - you enjoy chatting with customers and understanding their needs to deliver a better experience.
- You are meticulous and enjoy always keeping a space organized and clean.
- You are familiar with the entire roster G-suite programs such as sheets, docs and slides.
- You’re an independent and critical thinker you can make decisions on your own when required to do so.
- You are willing to be adaptive and reorient priorities as new information is presented or developments occur.
- You are driven to constantly improve yourself and the experience you manage.
- **Must be willing to work fully in-person.**
- **Must be 18 years of age or older.**
- **Must be available to work weekends.**

**Why You Should Work With Us**:

- This is not just a job but a CAREER with opportunities for growth and advancement
- Base pay + commission (and no cap on commission)
- Benefits
- Employee discount on all products
- Free mattress and bedding items after 3 months

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person

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