Manager, Inflight Operations

**Want to be part of a team that's changing the way Canada travels?**

As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.

Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.

Flair Airlines is currently seeking a permanent, full-time **Manager, Inflight Operations - East** to join our growing and ever-changing organization. The Manager, Inflight Operations - East assists in ensuring customer service by managing onboard service and overall Flight Attendant operational performance. In addition, the incumbent will manage a variety of general administrative duties. The incumbent will work in an office, aircraft, and hangar environment and will be required to travel regularly to meet operational needs.

The Manager, Inflight Operations - East will be required to support Inflight team members based at Toronto Pearson International Airport (YYZ) and The Region of Waterloo International Airport (YKF). The Manager will work primarily in an office environment, with regular travel required to meet operational needs.

**Primary Job Functions**:
The duties of the **Manager, Inflight Operations - East **include:

- Provide day-to-day decision-making and direction focused on the on-board product delivery, and regulatory requirements including the reporting of deficiencies to the Director, Inflight, and other members of Inflight Management;
- Day-to-day performance management of Flight Attendants. Actively provide Flight Attendants with support, coaching, and direction specific to corporate protocol, policies, and expectations, which may include disciplinary measures and responsibilities;
- Monitor the base performance of Flight Attendants and adherence to policies and procedures by conducting audits and checks, including check rides to monitor the delivery of Inflight products;
- Monitor, review, and challenge delays specific to Flight Attendants or Inflight Service, and investigate and report as required;
- Ensure that all standards and practices are adhered to and act as a resource person for the Cabin Crew;
- Manage the delivery of general office and administrative duties, including preparing letters and reports, ordering supplies, and auditing documents and inflight processes as necessary;
- Along with other Inflight leadership, perform tasks related to the recruitment and selection, development, and training of Flight Attendants, as required;
- Assisting in resolving daily operational situations and problems associated with normal and irregular operations, as required;
- Coordinating appropriate follow-up action with Inflight investigations and incident review meetings, as required;
- Review and resolve customer complaints with Flight Attendants;
- Support and assist with all AOSH, OSH, and SMS issues as required;
- Review, process, and report Flight Attendant injuries;
- May serve as an airport liaison as needed for company representation;
- Line flying, as required

**Safety Duties, Accountabilities, Authorities, and Responsibilities**
- Support the SMS program through participation and reporting
- Participate in the creation and implementation of risk assessments and corrective action plans as directed.

**Knowledge, Skills, and Abilities**
- Minimum three (3) years of direct line experience as a Flight Attendant;
- Three (3) years of frontline leadership or management experience
- Must be able to obtain and maintain valid company Flight Attendant and Inflight Director (IFD) qualifications.
- Ability to obtain and maintain security clearance with federal aviation authorities and other relevant regulatory agencies;
- Clear criminal record check;
- Proven ability to lead, coach, motivate, and direct subordinates;
- Experience managing unionized employees an asset;
- Demonstrated ability in the use of the Microsoft Office Suite (Word, Excel, and Outlook);
- Demonstrated ability to maintain confidentiality and exercise discretion;
- Ability to work in a fast-paced and deadline-driven environment with frequent interruptions while managing multiple projects and prioritizing tasks and assignments;
- Demonstrated a high degree of interpersonal skill and ability;
- Demonstrated effective verbal and written communication skills;
- Excellent organizational skills and a high level of attention to detail and accuracy;
- Ability to be away from home overnight for extended periods; and
- Ability to work irregular hours, evenings, weekends, and holidays with a schedule that varies, often on short notice. Incumbent may be scheduled any hour of the day or any day of the week or year.

**Flair Airlines offers a competitive c