Inspection/service Coordinator

1 day ago

Cambridge, Canada Viking Fire Protection Full time

VT-XT-114
**Workplace**:
Cambridge, ON
**Schedule**:
37.5 hours/week
**Status**:
Permanent, Full-Time
**Salary**:
To be discussed
**Job Description**:
Working within a team of fire protection professionals, you will mainly be responsible for assisting the sales team with customer service and inspection, deficiency/service scheduling. You will also be responsible for daily administrative tasks to ensure a timely response to meet deadlines and ensure branch profitability. Among other things, your responsibilities will be to:
General office reception. Receive, filter and assign calls as it relates to sprinkler/fire alarm projects, service work or inspections;
Coordinate the service and inspection projects and contracts;
Provide administrative or technical support to technicians;
Schedule, plan, and coordinate visits to customers;
Set up service agreements on Mozaik;
Prepare the schedule for technicians;
Monitor and follow up with material receptions for their projects;
Coordinate the repair schedule;
Communicate with customer about the status of the projects;
Review completion of the projects and profitability;
Manage timesheets;
Prepare monthly invoicing;
May assist with deficiency quote follow-ups and part only sales processing.
REQUIRED QUALIFICATIONS
5 years of relevant experience;
Experience in a construction or fire protection company (an asset);
Very good knowledge of Windows software;
Excellent English verbal and written skills;
Valid driver’s license;
Strong customer service skills;
Ability to efficiently manage time and priorities.
WHY JOIN US
Competitive salary based on competencies and experience.
3 weeks of vacation from May 1st following 1 year of service, 12 paid Statutory Holidays.
Comprehensive Group Insurance Plan paid partially by the Employer, upon hiring, including the virtual care platform Dialogue and Employee Assistance Program.
Group RRSP with employer contributions (4%) following 3 months of continuous service.
Supplemental training according to employee, market or company needs.
Years of service Recognition Program.

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