Quality Improvement Consultant

**Work Type: Full Time**

**Location: Please choose ONE of the following**:
Home to seven regional programs and comprehensive heatlh-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.

WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.

At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

**Please Note**:New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN.

**Position Summary**:
The Quality Improvement Consultant uses expert knowledge and skills to provide consultative support and coaching/ mentorship to clinical programs and services as it relates to quality, process improvement and performance to meet the strategic goals of the organization, achieve operational efficiencies and achieve sustainable change. In performing the functions of this role, the incumbent takes into consideration external and internal drivers in determining actions to provide business services.

**Responsibilities**:

- Collect and interpret data utilizing evidence-informed decision making including performance metrics identification and analysis to inform quality improvement initiatives
- Execution of data collection methodologies, coaching/mentorship, planning, evaluation, and leadership for quality improvement strategies
- Implement quality and utilization improvements using relevant process improvement tools and techniques
- Champion, market, manage and monitor corporate quality initiatives
- Provide advice, support, and consultation to internal parties in response to quality related inquiries
- Participate on relevant committees and working groups from a quality perspective as required
- Advance quality in the organization through consultation and education on quality methodologies through knowledge of clinical best practices, legislative requirements and policies
- Implement goals and action plans as outlined in our annual Quality Improvement Plan

**Position Requirements**:

- **Undergraduate degree in Healthcare Management or a health related discipline**:

- **Master’s Degree in Quality Improvement and Patient Safety (QIPS), Health Sciences, Business Administration, or Health Administration preferred**:

- **5 - 7 years of health care experience required, preferably in quality management**:

- **Certification in LEAN/ Six Sigma, a working knowledge of IHI Improvement Model, Project Management Program, and/or other relevant education/ experience preferred**:

- **Experience with data collection, measurement, and analysis/ evaluation techniques**:

- **Proven ability to research evidence-informed practices/legislation and provide support for implementation in quality**:

- **Excellent interpersonal, communication, and presentation skills including demonstrated expertise in meeting and group facilitation**:

- **Exceptional change management, problem solving, negotiation and conflict resolution skills**:

- **Team-focused approach including engagement, flexibility, and an excellent attendance record**:

- **Proven ability to coordinate multiple tasks and time demands**

**Application Instructions**:
**EMPLOYEES OF LEGACY ST. MARY’S GENERAL HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.**

**Waterloo Regional Health Centre is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.**

**Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment pr