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General Manager
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**Assistant General Manager/Supervisor at St. Louis Bar & Grill** **Location**: **1 Promenade Circle Thornhill ON L4J 4P8** In this exciting role, you will execute on our St. Louis Extraordinary Hospitality, creating the ultimate guest experience **About St. Louis Bar & Grill**: Since opening our first location in 1992, St. Louis Bar and Grill has been dedicated to creating Devilishly Good times for Canadians. Our journey began with a simple mission: to serve up exceptional wings with the service excellence that Canadians deserve. Fast forward to today, with 80 locations across the country, we"ve kept our commitment of creating a Devilishly Good atmosphere with our famous wings, ribs and Garlic Dill sauce and are on a mission to create a world where everyone is a regular **What You"ll Do**: As General Manager, you will affect the experience of both our team members and guests each time you interact with them. For us to create regulars out of each guest, consistency in quality, presentation, and service is essential for our people and our great food & beverages. It is our goal to ensure our guests have their expectations exceeded each and every time they walk through our door Your role as Assistant General Manager/Supervisor will allow you to share your People First Attitude as well as coach and develop that same attitude with our Team Members. This role will require you to have a thorough knowledge of all aspects of restaurant operations including People Management, Financial Reporting & Interpretation, BOH Operations and FOH Management. We are seeking a leader to help us deliver on St. Louis"s promise to always deliver more than expected through extraordinary hospitality. **What You Bring**: - Strong communications skills and ability to build strong working relations with a diverse work force. - Strength in event and party planning and fun activities that exude enjoyment within an active atmosphere. - 3 plus years of working in a restaurant, with managerial duties, with strong knowledge of both FOH and BOH operations. - Working knowledge of human resources principles and some financial literacy. **In This Role, You Will**: - Order, receive and perform/oversee any other task-based actions that need to be completed for that shift. - Ensure that all staff are on time and in the correct presentable uniform. - Ensure the technical execution of all elements of the hospitality experience; serving piping hot food that looks exactly like the picture and to the specifications, delivered in a timely manner, with extraordinary hospitality. - Manage all labour over the course of each shift. - Touch every table in the dining room, ensuring we have exceeded guest expectations. - Oversee and ensure the cleanliness of both BOH and FOH areas of the restaurant. - Update, educate and confirm the participation of servers in any LTO or other promotions that are running. - Be responsible for all Discounts and Voids that are incurred during each shift. - Deal with all guest feedback in the moment and escalate if/when necessary. - Ensure that all local store marketing initiatives are executed in a timely manner. - Build shift schedules. - Understand the proper presentation for all menu items and be able to identify and redirect improper menu presentation. Understand the concepts behind menu engineering and plate profit as well as the effect that Menu Sales Mix can have on theoretical cost and how to run all relevant reports to evaluate. - Perform additional tasks as assigned. St. Louis Bar & Grill strongly believe in an inclusive culture and having diverse colleagues. We are an equal opportunity employer and should you require an accommodation at any point in our recruitment process, or need this job posting in an alternative format, please let us know.
