Supervisor, Retail

Flex Year Round

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The Retail Supervisor is responsible for assisting Retail Management in implementing an integrated sales culture and guest experience focused environment. This includes responsibility for growing sales revenue, employee contribution, and the store's overall net financial contribution. The Supervisor is responsible for effective training and coaching to maintain the best possible guest/employee experience while following SOP's and the employee handbook. They will have managerial authority to make key non-strategic decisions quickly, when necessary, in the absence of the Store Manager.

**Hourly Rate of $20.09**

**WHAT WILL I BE DOING?**
- Supervision of the Retail Sales Associate team; including managing the MOD checklist, ownership over support communication tools, onboarding initiatives such as IT asset management and resort orientation, training, performance management, refunds/returns, guest escalations, merchandise replenishment and daily work assignments.
- Plan and schedule product knowledge sessions to ensure employee receive product training to enhance their selling skills.
- Ensure retail employee regularly demonstrate the key parts of BMR's retail selling practice (GUEST) Greet, Understand, Educate, Sell, Thank.
- In conjunction with Store Manager, Inventory Coordinator and Buyer, discuss, plan, and implement required SOPs for the Retail Department.
- Effectively communicates with vendors, front line, internal leadership as well as other departmental representatives.
- Assist the leadership team executing various projects including but not limited to, full cycle promotional activities, annual inventory counts, and retention initiatives.
- Implementation of an effective communication strategy that ensures all employee are informed of SOP's, Weekly News, Sale Schedules, Business Strategies, and others. 8. Work with various suppliers of skis and bindings to become the product expert, and coordination of training and legal certification of our technicians.

**WHAT DO WE NEED FROM YOU?**
- Previous supervisory, training, coaching, and performance management experience, preferably within the hospitality industry considered an asset.
- Excellent customer service, interpersonal and communication skills.
- Experience handling money.
- Excellent service recovery and conflict resolution skills to bring both guest and employee concerns to satisfactory closure.
- Computer and POS skills required
- Must be able to work a variety of hours, including evenings, weekends, and holidays.

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.