Sales Support Coordinator

1 week ago

Markham, Canada Xygna North America Full time

XYG is a fully-integrated glass manufacturer specialized in the production of a wide range of quality glass products, serving customers all over the world. From float glass to automotive glass and architectural glass - XYG is a globally-recognized manufacturer in glass.

**Job Title - Sales Support Coordinator**
Job Type - Full-Time
Location - Markham, Ontario

Incumbent is responsible for assisting the sales team in its everyday operations by attending to customer enquiries and providing customer service, preparing documentation for commercial transactions, and following up with internal / external parties to resolve customer issues.

**Responsibilities**:

- Handle customer enquiries, prepare pricing and quotations;
- Process orders, coordinate production and follow through to shipping and delivery of orders;
- Communicate and engage with various departments to resolve customers’ issues in a timely fashion;
- Prepare commercial documentation including quotations, invoices, packing lists, delivery notices and other related documentation;
- Cross-check documents to ensure accuracy, follow up to resolve issues and address discrepancies;
- Provide documentation to customers and other external parties, coordinating the flow of information internally and externally;
- Collect and organize information from various data sources, prepare weekly reports or other ad-hoc reports;
- Perform data entry of sales and shipment information;
- Assist in other sales and marketing activities to promote the company's products;
- Perform other duties as assigned.

**Requirements**:

- Minimum 2 years of experience in a sales-related or customer service role;
- Fluency in English and Chinese (both written and verbal) preferred;
- Proficiency with Microsoft Office (Outlook, Excel, Word);
- Knowledge in Salesforce an asset;
- Excellent communication skills;
- Strong problem-solving abilities;
- Proactive and eagerness to learn;
- High degree of professionalism;
- Meticulous attention to details;
- Works well in a multicultural team environment;
- Comfortable with multi-tasking and handling multiple priorities in a dynamic environment.

Pay: From $45,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in MARKHAM, ON

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