Housekeeping Manager

8 hours ago

Port Hardy, Canada Kwa'lilas Hotel – British Columbia Full time

Kwa'lilas Hotel is looking for an experienced Housekeeping Manager to join our team on Northern Vancouver Island The Kwa’lilas Hotel is located in the traditional territories of the Kwakiutl people. Meaning “a place to sleep”, the “Kwa’lilas” hotel was named by the Gwa’sala-‘Nakwaxda’xw elders in hopes that guests may find peaceful rest after a day of exploration on North Vancouver Island.

The Housekeeping manager is someone who continually pushes themselves to be the best and brings new ideas to our hotel. This person should be passionate, creative, dynamic, and highly motivated.

**Essential Duties and Responsibilities**:

- Hiring and training staff
- Developing staff schedules
- Purchasing cleaning supplies and equipment
- Working with hotel guests who have specific housekeeping needs.
- Coordinating housekeeping needs with other hotel department managers
- Performing cleaning tasks when staff don't show up for work or the team is shorthanded.
- checking for faults or damage and arranging repairs and routine maintenance work
- managing budgets and controlling costs, productivity reports, Linen inventories etc.
- adhere to Choose standards and ensure all staff follow this procedure.
- Lead and manage the day-to-day operation of the department and ensure service standards are followed.
- Address guest concerns and react quickly, logging and notifying proper departments as required.
- Conduct regularly scheduled departmental meetings.
- Manage the departmental budget in a fiscally responsible manner.
- Oversee the recruitment and training of all Housekeeping Colleagues
- Balance operational,administrative and Colleague needs
- Follow departmental policies and procedures.
- Report necessary maintenance items
- Follow all safety and sanitation policies.
- Other duties as assigned.

**Education and/or Work Experience Requirements**:

- Minimum 2 years of housekeeping management experience required.
- Previous leadership experience required.
- University/College degree in a related discipline an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, always remaining calm and courteous

**Physical Requirements**:

- Must be able to lift and carry up to 50 lbs.
- Must be able to talk, listen and speak clearly on the telephone.

**What We Offer**:

- Relocation Assistance
- 1 month of accommodations at company cost, for those relocating outside of Northern Vancouver Island.
- Assistance in finding long term housing
- Enrollment in company benefits after 3 months of employment
- Extensive wellness program including: Free in-person counseling services, discounted gym membership, free fitness classes, and free smoothies
- Company events and holiday parties
- Career Growth and Development Opportunities

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Extended health care
- Paid time off
- Relocation assistance
- Wellness program

Ability to commute/relocate:

- Canada: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Housekeeping Management: 2 years (preferred)

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