Pharmacy Clerk

**Position Title**:
**Pharmacy Clerk**

**Reports to**:
**Pharmacy Manager**

**Department**:
**Operations**

**Date**:
**February 28, 2022**

**Job Location**:
**Job Purpose**:
Reporting to the Pharmacy Manager and working collaboratively with pharmacists, technicians and assistants, the primary focus of the Pharmacy Clerk is to maintain prescription pick up and drop off areas in order to provide prompt and accurate processing of the customer / patient’s order. Provide clerical support to other pharmacy staff to ensure timely and courteous customer / patient service.

**Principal Responsibilities**:
Customer Service
- Maintain a neat and organized customer service and pharmacy checkout area
- Accurately scan or enter product data
- Accurately account for cash, coupon and credit receipts, lottery and Be Well
- Asks for customer’s Be Well card during each transaction
- Answers enquiries regarding location of product, rain checks, refunds, promotions and Be Well
- Answers phone calls to provide information to the customers and direct to the appropriate staff member if applicable

Merchandising
- Complete merchandising tasks as directed. Maintains efficient flow of merchandise from stock room to assigned selling area
- Merchandise and maintains designated areas (i.e. shelf allocations, face up, singing, tagging etc)
- Maintain standards of housekeeping
- Advises appropriate person about stock outs/shortages
- Performs stock counts and orders for designated areas
- Attend training course as deemed necessary or beneficial

Loss Prevention
- Ensure loss prevention systems and procedures are performed according to guidelines
- Controls cash, lottery, and stamp inventory in accordance with prescribed cash handling policies and procedures
- Maintains proper security of cash and merchandise
- Comply with all health and safety regulations

General
- Ensures the standards of housekeeping and image are maintained
- Presents proper image to the public (appearance, uniform, name badge)
- Perform other duties as assigned to support Rexall Pharmacy Group Ltd.

**Knowledge, skills and experience**:

- Post Secondary education required
- Familiarity with computer and register skills
- Well organized, detail orientated and ability to record keep
- Good communication skills both written and verbal
- Ability to work independently but also to function as a part of a team

**Context and Environment**:
Must be able to perform in a fast paced and changing environment that requires a balance of teamwork and meeting store and customer expectations. Focus is on customer needs and procedural accordance. Providing assistance to the Pharmacy team to ensure that the needs or issues of the customers are met and resolved in a timely and professional manner. Must be able to work flexible shifts which may include nights and weekends. This job requires a high degree of accuracy and confidentiality. Customer satisfaction must be high ensuring that customer order processes are efficient and meeting company standards. Ability to lift 50lbs and act as the frontline company representative to ensure the vision created by management is carried out in relation to the specific job.

**Internal Communications**:

- Direct contact with Pharmacy Manager, Pharmacists and all Pharmacy Team Members
- Front Store Manager, Assistant Front Store Manager, and all Front Store Staff

**External Communications**:
- Customers