Bilingual Customer Service Representative
3 days ago
**Position Overview**
**Key Responsibilities**
- Learn and effectively use company software systems to facilitate customer communication and order processing.
- Process customer orders received via phone calls and other channels.
- Provide accurate information about product offerings by maintaining familiarity with stock and price lists.
- Coordinate with sales representatives to address pricing, promotions, and customer needs.
- Collect and analyze customer feedback to improve service quality and identify potential issues.
- Troubleshoot technical problems and resolve customer issues in a professional and timely manner.
- Ensure accurate and timely data entry of customer orders into the system.
- Collaborate with the warehouse team to monitor and manage order shipments.
- Provide expert product knowledge and support to customers during the order process.
**Qualifications**
- Excellent verbal and written communication skills in both French and English.
- Experience handling customer inquiries through phone queues is an asset.
- College diploma or equivalent education (or higher).
- Minimum of 2 years of customer service experience is preferred.
- Strong attention to detail and organizational skills.
**Salary and Benefits**
- Annual salary range**:$42,000 - $45,000**.
- Full-time, permanent position with comprehensive benefits.
**Availability and Scheduling**
- **Availability**: Monday to Friday.
- **Schedule**: Determined by the Customer Service Manager.
- **Possible schedules**:
- 8:30 AM - 5:00 PM EST
- 9:30 AM - 6:00 PM EST
- 10:30 AM - 7:00 PM EST
**Application Process**
- **Contact**: Danish Hanif - Manager, Human Resources
**Job Types**: Full-time, Permanent
Pay: $42,000.00-$45,000.00 per year
**Benefits**:
- Dental care
- Life insurance
- Paid time off
- Vision care
Schedule:
- Monday to Friday
**Language**:
- English and French Both (required)
Work Location: Remote
Application deadline: 2024-12-18
Expected start date: 2025-01-13
-
Bilingual Customer Service Representative
20 hours ago
Quebec City, Canada Pure Strategic Marketing Full timeWe are seeking an articulate, friendly, bilingual (English/French) Customer Service Representative. This role is 100% remote. Start Date: Immediate Remote: 100% WFH Hours: Wednesday - Sunday 7.5 hour shifts Duration: 6 month, with possibility of extension **Responsibilities**: - Order entry / Data Entry - Follow up with customer on the phones - No...
-
Quebec City, Canada NCRi Inc. Full time**Ce poste est affiché en français et en anglais, car il faut parler les deux langues pour aider les clients dans tout le pays.** **NCRi is Growing - Join Our Team as a Bilingual Customer Service Representative (100% REMOTE & SUNDAYS OFF)** NCRi is a leading business process outsourcing (BPO) company headquartered in Canada, with over 13 years of...
-
Bilingual Wfh Customer Service
1 week ago
Quebec City, Canada NCRi Inc. Full timeNCRI is growing even stronger and is looking for Bilingual WFH Customer Service Representative/Collector to add to our upbeat and growing family. Our future colleague, will be team oriented, performance driven and an outside the box thinker. **Home Office Equipment Requirements**: - Equipment will be provided by the company - High speed internet with...
-
Customer Service Representative
1 week ago
City of Moncton, Canada Ritchie Bros. Full timeJob Title Customer Service Representative (Bilingual French/English) – Ritchie Bros. About Us IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading‑edge technology and focusing on...
-
Bilingual Customer Service Representative
4 hours ago
Quebec, Canada Dynamic Tire Inc. Full timeDynamic Tire Inc. – Bilingual CSR (French) Reports to: Customer Service Manager Summary: We make and sell tires – lots of them. Dynamic Tire, leads Canada, USA and Mexico commercial activities for its parent company Sailun Tires Americas, an Asian based tire manufacturer established in 2002 and headquartered in Qingdao, China. The aim is to boost the...
-
Bilingual Customer Service Representative
20 hours ago
Quebec City, Canada Medline Industries Inc Full time**Primary Location **: CA-QC-Quebec City **Other Locations **: CA-ON-Mississauga **Description**: **Value Proposition** As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse...
-
Bilingual Customer Service Representative
4 days ago
Québec City, Canada Dynamic Tire Inc. Full timeDynamic Tire Inc. – BILINGUAL CSR (French)Position Reporting to Customer Service ManagerSummary/ObjectiveWe make and sell tires - lots of them. Dynamic Tire, leads Canada, USA and Mexico commercial activities for its parent company Sailun Tires Americas, an Asian based tire manufacturer established in 2002 and headquartered in Qingdao, China. The aim is to...
-
Bilingual Customer Service Manager
2 weeks ago
Quebec City, Canada VenueVision Integrated Dealership Solutions Full timeFull-time, permanent position DESCRIPTION Provide french support, training and customer service to our existing and new customers in Quebec and maritime provinces. JOB DUTIES Build and maintain customer relationships for the company Guide customers through the sales process into the support phase Provide online training and onboarding of customers for all...
-
Bilingual Customer Service Representative
8 hours ago
Québec City, Canada Dynamic Tire Inc. Full timeDynamic Tire Inc. – BILINGUAL CSR (French) Position Reporting to Customer Service Manager Summary/Objective We make and sell tires - lots of them. Dynamic Tire, leads Canada, USA and Mexico commercial activities for its parent company Sailun Tires Americas, an Asian based tire manufacturer established in 2002 and headquartered in Qingdao, China. The aim is...
-
Customer Experience Representative
1 week ago
Quebec, Canada Trudell Healthcare Solutions Inc. Full timeOverview We at Trudell Healthcare Solutions (THS) are looking for an individual who is driven and shares our passion for customer excellence to contribute to the care patients receive while at the hospital, ultimately helping to improve their quality of life. If you have an interest in customer care and respond yes to the questions below, THS currently has...