Bilingual Wfh Customer Service

6 days ago

Quebec City, Canada NCRi Inc. Full time

NCRI is growing even stronger and is looking for Bilingual WFH Customer Service Representative/Collector to add to our upbeat and growing family. Our future colleague, will be team oriented, performance driven and an outside the box thinker. **Home Office Equipment Requirements**: - Equipment will be provided by the company - High speed internet with hardwire connection from computer to modem. Speed should be 50 MPBS download and 20 MPBS Upload. **Requirements**: - Communicate with customers for all outstanding amounts - Establish a solid professional relationship with customers and educate them on best practices - Negotiate the best payment arrangement to help resolve customers’ bills - Maintains a high level of professionalism **Bring it You're qualified if you**: - Attention to detail - Exceptional verbal & written communication skills in English and French - Professional phone etiquette - Proven ability to achieve targets - Dedication to maintaining a superior customer experience - Enthusiastic and a positive "can do" attitude - Ability to pass a background check **What we offer**: - Competitive base pay, plus uncapped performance-based commission - Competitive insurance coverage, incentives, paid training and breaks - Outstanding referral bonus program - Fun perks: Holiday events, food days, give-aways, prizes, themed events and more As our Call Center expands, we will need to grow our leadership team We'll show you a clear career path and provide the tools you need to earn more responsibilities and promotions. Nothing more satisfying than seeing your career grow within a caring organization. We are committed to providing the best work environment you’ve ever experienced Start your amazing career with NCRI today NCRI est en pleine croissance and et nous recherchons a ajouter notre famille optimiste et en pleine croissance du WFH service à la clientèle/collecteur, des agents de recouvrement Notre futur collègue sera axé sur l’équipe, axé sur la performance et un penseur hors des sentiers battus. est eEn tant que représentant bilingue du service à la clientèle/collecteur, vous Communiquer avec les clients pour tous les montants impayés. **Exigences en matière d'équipement de bureau à domicile**: - Le matériel sera fourni par l'entreprise. - Internet haute vitesse avec connexion filaire de l'ordinateur au modem. La vitesse doit être de 50 MPBS en téléchargement et de 20 MPBS en téléchargement **Conditions**: - Établir une relation professionnelle solide avec les clients et les éduquer sur les meilleures pratiques. - Négocier le meilleur arrangement de paiement pour aider à régler les factures des clients - Maintient un haut niveau de professionnalisme **Amène le Vous êtes qualifié si vous**: - Attention au détail - Compétences exceptionnelles en communication verbale et écrite en anglais - Étiquette téléphonique professionnelle - Capacité éprouvée à atteindre les objectifs - Dévouement à maintenir une expérience client supérieure - Enthousiaste et une attitude positive "peut faire" - Capacité à réussir une vérification des antécédents **Job Types**: Full-time, Permanent **Salary**: $19.00-$21.00 per hour Schedule: - 8 hour shift - Day shift - Evening shift - Monday to Friday - Weekend availability **Experience**: - Customer service: 1 year (preferred) **Language**: - French and English (required)

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