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Account Coordinator

2 weeks ago

SainteCatherine, Canada Superior Propane Full time

**What we will offer you**:
**Culture**: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
**Opportunity**: A continuous focus on professional development with many opportunities for training & career growth.
**Health & Wellness**: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
**Competitive Compensation**: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
**Flexibility**: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
**Technology**: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
**Safety Focused**: We care about you and have committed to a zero-harm workplace.
The Account Coordinator - Major Accounts Support Team (MAST) plays a critical role in supporting complex client needs across major and strategic accounts. This position provides high-level administrative and customer support to both internal stakeholders and external clients, ensuring seamless account management, billing accuracy, and digital integration.
Reporting to the Strategic Accounts Sales Support Manager, this Account Coordinator is a key contributor to customer retention and organic growth. This role demands a proactive, detail-oriented professional who thrives in a fast-paced environment and excels at cross-functional collaboration.
**What you will do**:
Administrative Account Management
- Account creation and maintenance.
- Manage account records and reporting for internal and external stakeholders
- Assist sales teams with proposal development, RFP coordination, and documentation
- Maintain contractual alignment to internal systems;
- Support customer onboarding and retention initiatives
- Support compliance with service level agreements and contractual terms
- Process & workflow management streamlining the order to cash process

Billing/Invoicing Support
- Resolve invoice discrepancies and support credit/rebill activities
- Align billing processes with client-specific needs and internal system
- Support and troubleshoot invoice submissions &/or disputes as needed.

Digital
- Alignment of data feeding the customer portal and dashboard;
- Account maintenance in ADDs, MySuperior portal and dashboard;
- Identify opportunities to enhance customer automation;
- Submission of customer dashboards and portal requests;
- Track customer portal and dashboard engagement and enrollment

Customer Service
- Serve as a primary point of contact for client inquiries and issue resolution
- Deliver timely, professional, and solutions-oriented support
- Build strong relationships with clients through proactive communication
- Identify opportunities to improve customer experience and satisfaction
- Escalate complex issues appropriately while maintaining ownership of resolution

**What you bring**:

- Post secondary education - Business, Project or Contract Management certification an asset.
- Minimum of three (3) years’ of sales support, Account administration, Customer service an asset
- Strong experience with Microsoft Office products, Sales CRM (Salesforce)
- Experience with Superior Propane’s systems an asset. (ADD, FSM, MySuperior, Atlas reporting)
- Proven ability to establish collaborative work relationships.
- Proven ability to establish collaborative work relationships.
- Demonstrates ability to deliver in difficult situations.
- Comfortable with complexity and ambiguity.
- Technologically adept and data-driven
- Ability to problem solve and identify process improvements.
- Experienced with business process and customer service.
- Critical reasoning and troubleshooting abilities.
- Excellent communication skills, both oral and written, bilingual would be an asset.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.