Night Auditor

2 days ago


Richmond, Canada Holiday Inn & Holiday Inn Express Vancouver Airport - Richmond Full time

**Job Summary**

**Duties**
- Conduct nightly audits of all financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs during the night shift.
- Provide excellent customer service by addressing guest inquiries and resolving issues promptly.
- Operate multi-line phone systems to handle incoming calls and assist guests as needed.
- Maintain a clean and organized front desk area while ensuring all necessary supplies are stocked.
- Prepare daily financial reports and communicate any discrepancies to management.
- Assist guests with their needs, including providing information about hotel amenities and local attractions.
- Collaborate with other departments to ensure a seamless guest experience.

**Requirements**:

- Previous experience in a hotel or hospitality setting is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and handling multi-line phone systems.
- Bilingual or multilingual abilities are highly desirable to assist diverse clientele.
- Excellent communication skills, both verbal and written.
- Ability to work independently during night shifts while maintaining attention to detail.
- Familiarity with front desk operations and guest services is a plus.
- Must be able to handle cash transactions accurately and responsibly. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests

Pay: From $21.00 per hour

Expected hours: 32 - 40 per week

Work Location: In person


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