Night Auditor
2 weeks ago
The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business
**Responsibilities**:
- Delivers warm and connected guest services
- Follows brand standard process with check in and check out
- Promotes the Marriott Bonvoy program and enrollment goals
- Takes ownership of guest complaints, finding creative ways to resolve problems with the guest
- Assists guests with questions regarding the hotel and local area
- Follows all cash-handling procedures with urgency and integrity
- Tracks room revenues, occupancy percentages, and other front office statistics
- Prepares a summary of cash, check, and credit card activities.
- Performs other tasks assigned by management.
**Requirements**:
- **Must have flexible availability to work Monday to Sunday including weekends and public holidays. Required Shifts are overnight: 10:00pm-6:30am, 11:00pm-7:30am. Hours may vary based on business requirements.**:
- Is a friendly, energetic person who prides themselves on creating memorable guest experiences through warm & genuine service
- Is available to work the *_overnight shifts, stat holidays, and weekends_
- Takes initiative to find creative ways to respond to guest requests
- Understands that success lies in working together and enjoys being part of a team
- Gets excited by an energetic, fast-paced environment
- Speaks fluent English. Additional languages to connect with international guests is an asset.
- Is excited to belong to a team of caring, warm, energetic Team Members.
- Previous front office experience and night audit experience required.
- Previous experience using Excel spreadsheets.
- Previous experience with property management systems and Micros F&B System a definite asset.
- Able to take initiative, self-starter.
- Able to Supervise the Night Audit team on occasion.
- Able to communicate effectively with guests and team members.
- Strong guest service skills are essential.
- Strong problem-solving skills.
- Strong organizational skills and able to handle a large volume of phone calls and guest arrivals.
- Desire to work in a team-based environment.
**Job Types**: Full-time, Permanent
Pay: Up to $26.23 per hour
**Benefits**:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Work Location: In person
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