Guest Services Supervisor

5 days ago

Delta, Canada Cascades Casino Full time

**Job Type: Casual/ Part-Time/ Full-Time**

**The Gateway to Your Future**
You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.

In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don?t miss this chance to put yourself in the centre of the action.

**We Provide**
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

**Key Responsibilities**
- Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
- Manage employee performance through training, coaching, evaluation and mentoring.
- Ensure that proper safety, hygiene, and sanitation practices are followed.
- A relationship-builder who encourages open communication and collaboration.
- Ensure that quality and standards meet expectations on a day-to-day basis.
- Handle complaints, room issues, and conflicts graciously.
- Customer service skills that exceed guest expectations.

**What You Bring**
- Minimum two years of experience in the guest services and/or hospitality industry.
- Ability to direct and supervise staff.
- A relationship-builder who encourages open communication and collaboration.
- Time-management savvy and expert multitasker who thrives in the service industry.
- Ability to manage issues and empower a team to excel.
- Strategic thinker who has an eye for detail and a capacity to see the big picture.
- Benefit from working flexible hours, evenings, and weekends.
- Efficient multitasker who thrives in a fast-paced environment.
- Can benefit from working flexible hours, evenings, and weekends.
- Ability to seamlessly handle complaints, room issues and conflicts.
- Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.

**Why Work With Us?**
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

**Get to Know Gateway**

Not the right fit this time? Follow us on our careers social media pages

  • Guest Service Agent

    1 week ago

    Delta, Canada Delta Hotels by Marriott Vancouver Delta Full time

    Delta Hotels by Marriott Vancouver Delta has now opened in Delta, British Columbia, and we are looking for an energetic group of Guest Service Agents to join our team of hospitality professionals! - At Delta by Marriott, we believe in taking care of our people, so they will take care of our guests. We are looking for someone who understands the meaning of...

  • Supervisor

    1 week ago

    Delta, British Columbia, Canada A&W Tsawwassen Commons Full time

    BASIC FUNCTIONThe Shift Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads their team in caring for their guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant. The...

  • Housekeeping Supervisor

    7 days ago

    Delta, Canada Delta Hotels by Marriott Vancouver Delta Full time

    Delta Hotels by Marriott has now opened in Delta, British Columbia, and we are looking for a customer-oriented Housekeeping Supervisor to join our team of hospitality professionals! - The housekeeping department is a crucial part of our overall operation and there is never a dull moment! We work together to make the hotel shine so that guests can have the...

  • Operations Supervisor

    1 week ago

    Delta, Canada Harbour Link Container Services Inc Full time

    We are excited to offer a rewarding career opportunity for a Operations Supervisor to join our Tidewater team, reporting directly to the Operations Manager. This role is designed for an enthusiastic and motivated self-starter who excels with mínimal supervision. **Position Overview**: The Superintendent will manage a range of warehouse functions, including...

  • Guest Services Agent

    7 days ago

    Delta, Canada Coast Tsawwassen Inn Full time

    Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room., Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community...

  • Supervisor

    2 weeks ago

    Delta, Canada Delight street eats Full time

    A restaurant supervisor typically manages all aspects of a restaurant's operation. They manage a team of restaurant employees including servers, bartenders, hosts, and food preparation staff. They ensure customers receive excellent service and great food, and that they have a memorable quality experience. Depending on the type and size of the restaurant,...

  • Slot Supervisor

    7 days ago

    Delta, Canada Cascades Casino Full time

    **Job Type: Relief** **The Gateway to Your Future** This is an exciting opportunity for a dynamic individual who thrives in the heart of the casino. Gateway is seeking a hard-working Slot Supervisor with the drive to succeed. In this key role, you are integral to ensuring a safe and welcoming environment for all staff and guests. If you have a calm,...

  • Slot Supervisor

    5 days ago

    Delta, Canada Cascades Casino Full time

    **Job Type: Casual/ Part-Time/ Full-Time** **The Gateway to Your Future** This is an exciting opportunity for a dynamic individual who thrives in the heart of the casino. Gateway is seeking a hard-working Slot Supervisor with the drive to succeed. In this key role, you are integral to ensuring a safe and welcoming environment for all staff and guests. If...

  • Security Supervisor

    5 days ago

    Delta, Canada Cascades Casino Full time

    **Job Type: Casual/ Part-Time/ Full-Time** **The Gateway to Your Future** In this key role, you will be an integral part of the security team, ensuring Gateway’s staff, property, company assets and valued guests are secure and protected at all times. You will also deliver a high level of customer service, support to staff, and provide accurate reports....

  • Housekeeping Supervisor

    2 weeks ago

    Delta, Canada Coast Tsawwassen Inn Full time

    Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room., Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community...