Supervisor

3 days ago

Delta, Canada Delight street eats Full time

A restaurant supervisor typically manages all aspects of a restaurant's operation. They manage a team of restaurant employees including servers, bartenders, hosts, and food preparation staff. They ensure customers receive excellent service and great food, and that they have a memorable quality experience. Depending on the type and size of the restaurant, they may work alongside other restaurant staff, hosting, taking drink and food orders, serving customers, or cleaning tables. In smaller establishments, a restaurant manager might report to the owner, but in larger businesses or hospitality venues, they might report to a general manager. Other responsibilities might include:

- scheduling restaurant staff and delegating tasks
- hiring, training, and managing restaurant staff,
- ordering food, alcohol, and cleaning supplies
- supervising the preparation, display, and delivery of food and drinks
- ensuring prompt and friendly customer service
- maintaining quality and service standards
- ensuring all staff are knowledgeable about menu offerings and individual ingredients
- educating staff about potential food allergies and how to make customers aware of these ingredients
- maintaining good relationships with suppliers
- meeting quarterly budgets and quotas
- reducing operational costs
- increasing productivity
- ensuring all staff follow strict personal safety, food safety and food storage guidelines
- supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards
- managing inventory
- interacting with restaurant guests to gauge satisfaction and improve customer service
- responding to customer feedback and resolving conflicts effectively
- operating the point-of-sale system, processing payments, and issuing gift cards
- arranging group events and ensuring the restaurant and staff meet service and food expectations
- catering for VIP guests
- authorizing refunds or other equivalent options
- assisting in the development of menu offerings and changes based on costs and customer preferences
- creating innovative promotions and designing marketing materials
- chairing weekly staff meetings to motivate staff and ensure they are all meeting restaurant standards and expectations
- handling staff payroll, vacation requests, and other administrative duties related to restaurant operations

**Job Types**: Part-time, Permanent

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Delta, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management (preferred)

Work Location: One location

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