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Customer Experience Specialist

3 weeks ago

Edmonton, Canada Kuma Outdoor Gear Ltd. Full time

Here at Kuma Outdoor Gear, we believe in making high quality and functional luxury outdoor furniture that you can bring along wherever your adventures take you

Our team is made up of outdoor enthusiasts with a passion for great products and a great customer experience. We are looking for an eager, hard working customer service star to help us take care of our amazing retail partners and end user customers.

Come & join our customer service team and be a part of our rapidly growing brand

**Skills, Requirements & Responsibilities**:

- Prioritize incoming correspondence, respond promptly and professionally to inquiries, stock orders, and warranty claims
- Enter and review orders, following up with the customer on product availability & shipping times
- Improving customer service experience, create engaged customers and facilitate organic growth
- Work closely with Sales team to coordinate and support their needs
- Identify opportunities to promote and provide advice on products and services
- Work with other departments like marketing and product development to provide customer feedback and insights

**Qualifications**:

- Understanding and proficient in Windows, MS Office/Excel, Gmail
- Understanding and proficiency of NetSuite software is considered an asset
- Retail or wholesale distribution experience is considered an asset
- Strong communication, organizational, and follow-up skills
- Desire to provide the ultimate customer experience, being customer and solution focused
- Ability to work in a fast-paced environment with a sense of urgency
- Ability to work as part of a team and independently
- Willingness and ability to travel if required (Events within Alberta)
- Valid Driver’s license an asset
- Outdoor Enthusiasm: A passion for outdoor activities and basic knowledge of outdoor gear, equipment, and products to better connect with customers

**Benefits**:

- Benefits 50% covered by employer after 3 month probationary period

Pay: $16.00-$18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB T6B 3L7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person