Quality Control Technician

**Job Summary**

The **_Quality Control Technician _**monitors the quality aspects of incoming raw and finish materials to the organization and the products that are ready to be shipped. Basic knowledge and understand of power, cooling and IT infrastructure including AC & DC Power products and functionality. Promotes quality achievement and continuous improvements throughout the organization. Ensures compliance with industry and customer safety standards. Investigate, analyze and resolve supplier quality issues. Responsible for planning, organizing, and executing quality initiatives.

**Responsibilities**:
Performs all aspects of Quality Control for the Atlanta logistic warehouse hub.
- Primary role is to performs quality control functions such as incoming, first article and field returns inspection
- Approve incoming materials by confirming specifications, conducting a visual and measurement test, rejecting, and returning unacceptable materials
- Return products for re-work such as RGA’s and RMA’s if needed and complete documentation to confirm re-work
- Document and update inspection results by completing reports and logs
- Communicates with product planners, engineers, and suppliers regarding product validations
- Oversee circuit board reprogramming function for Thermal products
- Manages and designs product packaging; and work instructions for DC & AC Power and Thermal products to ensure the protection/safety of the product and field technicians; must include the ability to use hand tools and power drills for building and designing specialize crating
- Monitors, communicates, and improve key supply chain KPI’s, including OTD.
- Works to resolve supplier technical issues in a timely manner to ensure continuity of supply

Leads process, product, and systematic continuous improvement projects; uses Six Sigma tools and techniques, assigns project team tasks and uses the stages of the Six Sigma or DMAIC processes to complete improvement projects
- Helps organizations reduce defects and maximize product and service quality
- Applies Lean Manufacturing principles to remove process steps that provide no value to the customer and reduce waste
- Prepare weekly, monthly, and quarterly reports for upper management regarding status of projects or fiscal year cost savings objectives
- Drives “Zero Defect” mentality within the supply base and 3 rd party logistic support
- Record, collects and analyze data to make sound decision to implement improvements

Ensures corrective actions and communications of technical issues and Miss-Shipments are clear, concise, and easily understood
- Manages Vertiv Services Supplier Corrective Action system
- Manages Vertiv Services Internal & External Corrective Action system
- Leads problem-solving initiative using the 8D problem-solving process to help identify the root-cause
- Works closely with customer to keep a strong bond with communication until the problem has been resolved
- Review and monitor corrective, preventive actions, and Miss-Shipment reports to identify trends, root-causes, and areas of opportunities for improvements

Manage and maintains the company’s quality audit programs for Age Sensitive and Date Code products
- Assist Logistic/warehouse management with auditing program to ensure 3 rd company is within compliance of the company policies for managing age sensitive and date code products
- Enforces FIFO to ensure products are pulled and picked based on the date code specification
- Work closely with suppliers and customers to identify any age sensitive and date code problems
- Manages outbound, and repack department spot check audits and document controls systems

**Requirements**:

- BS in Business, Engineering, or related Technical Field. Proficient in data analysis, performance metrics, and 8D problem-solving. Six Sigma (DAMIC) experience a plus.
- Strong quality control, warehousing, and logistic understanding
- Experience with supply chain initiative
- 5+ years’ experience in a similar role preferred
- Proficient in MS Office. Smart Sheet is a plus
- Ability to multi-task and effectively prioritize assignments
- Excellent communication skills, both written and verbal
- Excellent organizational, analytical, and interpersonal skills
- Experience with MRP, and EDI systems (Oracle is preferred)
- Ability to use Minitab and other statistically tools and methods
- Ability to read and interpret engineering drawings
- Must be able to travel up to 50% of the timeAbility to lift 50lbs. occasionally and walk, seat, and stand for periods of time

**OUR CORE PRINCIPALS**: _Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. _

**OUR STRATEGIC PRIORITIES**
- Customer Focus _
- Operational Excellence _
- High-Performance Culture _
- Innovation _
- Financial Strength _

**OUR BEHAVIORS**
- Own It _
- Act With Urgency _
- Foster a Customer-First Mindset _
- Think Big and Execute _
- Lead by Example _
- Drive Continuous Improvement _
- Learn and Seek Out