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Customer Service Representative

2 weeks ago

Pickering, Canada goeasy Full time

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and brightest to join our team. We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to over 4,000 merchants in the powersports, automotive, retail, home improvement, and health sectors.

We are looking for** Customer Service Representatives** who want to join a team of professionals to deliver exceptional service for our partners across Canada. Partner Support is the front-line customer service department that interacts with our Partners. This is a business-to-business role to help assist LendCare partners with any questions. The successful individual would have a customer service background and enjoy working in a fast-paced team environment. Organizational skills and attention to detail is a must.

**Responsibilities**:

- Provide exemplary customer service and ensure that our Partners are always receiving the type of service quality they expect
- Ask great questions in order to identify the Partners needs and efficiently resolve inquiries
- Take accountability to solve issues from beginning to end
- Provide world-class customer service during every customer interaction
- Demonstrate comprehensive knowledge of our services

**Requirements**:

- At least 2 years experience working inbound customer service, call center and/or sales role
- Excellent oral and written communication skills
- Strong interpersonal skills
- Experience in high paced work environment
- Proficient in Microsoft Office. (Outlook, Word, Excel)
- Full tim availability (40 hours/week) in our Pickering, ON head office

**Shifts vary from 9:00am - 9:00pm Monday-Friday and occasional Saturdays.**

**Diversity, Inclusion, and Equal Opportunity Employment**

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

**Why should you work for goeasy?**

To learn more about our great company please check out our Company Video below: