Medical Office Manager/medical Office Assistant

2 days ago

Kanata, Canada MEDSPORT Full time

_Medical Office Manager/Medical Office Assistant _
**About us**

MEDSPORT Ottawa is a multi-disciplinary sports medicine clinic consisting of 6 physicians, 5 physiotherapists, 2 massage therapists and a dietitian. We endorse a culture of respect and diversity. Our mission is to deliver exceptional care in a supportive environment and in a modern well equipped office space.

**General Job Description**:
**Typical Job Duties**:

- General reception duties which includes scheduling and confirming patient appointments, answering telephone inquiries, managing medical records, checking health cards, processing insurance claims and taking cash payments
- Maintain a smooth, efficient flow of administrative operations, ensuring that patients are served in a friendly and professional manner as efficiently and effectively as possible
- Work and assist other staff with operational duties
- Update and maintain demographic information in the Electronic Medical Record systems (Physicians are on Accuro and physiotherapists and massage therapists are on Jane)
- Electronic filing of mail, patient records, referrals, related documents and faxes to the EMR
- Complete tasks assigned by health care providers related to scheduling, rescheduling, patient test and imaging results, and appointment reminders
- Respond and ensure that patient inquiries are handled in an appropriate, timely and satisfactory manner
- Provide patients with preparatory education for upcoming appointments
- Triage and book incoming referrals and co-ordinate outgoing referrals to specialists
- Implement and maintain office policies and procedures
- Preparing payroll bi-weekly and physiotherapy and massage therapy financial summaries bi-weekly
- Communicate with technical support for EMR (Accuro and Jane) and IT support services (Bluebird)
- Ensure compliance with current healthcare regulations
- Contact landlord for any necessary maintenance issues in office
- Manage office supply inventory
- Other duties as assigned

**Knowledge, Education & Skills**:

- High school diploma or equivalent
- Degree or diploma related to Business Administration or Health Care Administration is an asset
- Knowledge of medical terminology or Basic Medical Terminology Certificate
- Excellent verbal and written communication skills
- Ability to communicate effectively by telephone and in person in professional, courteous and patient centered manner
- Ability to collaborate effectively with professional and administrative staff
- Ability to work independently in a time efficient manner and show initiative
- Computer skills are necessary, including proficiency in word processing, spreadsheet programs, and the ability to function using two software systems (Accuro and Jane)
- Maintain discretion with confidential information

**Salary**: $17.00-$23.00 per hour

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

COVID-19 considerations:
Permanent glass barriers have been installed at the reception desk. Reduced number of patient visits are scheduled. Mandatory masks for all. Public health policies are followed.

Application question(s):

- Have you worked in a medical office?

**Experience**:

- work: 3 years (preferred)

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