Inside Sales Representative

**Our values are at the core of everything we do**
- **INNOVATIVE. **Think ahead to stay ahead.
- **DRIVER. **Stay hungry and act with urgency.
- **OWNERSHIP. **No excuses. 100% accountability.
- **CARING. **For employees, partners and community.
- **INDIVIDUAL. **We work with great people and expect a lot from them

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, its not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies - **it’s also our people.**

**Objective of Position**

You are a dynamic, high-energy, flexible, and hard-working, and thrive in an environment with high standards. You rapidly built trust with your customers and provide solutions to meet their needs. You focus on new and existing customers to drive business and increase revenue. You rapidly build trust with your customers and provide solutions to meet their needs. You focus on new and existing customers to drive business and increase revenue. You are a confident, outgoing and personal individual who is self driven. You work with a team of sales reps, managers and support staff to provide information, simplify technical details offering support and value to our customers.

**Sales**
- Obtain and demonstrate detailed industry, company, competitor and product knowledge.
- Design and implement a sales plan that will achieve the projected sales goals.
- Accurate monthly, quarterly, and yearly forecasting.
- Meet or exceed budget volume and profitability of sale.
- Compile lists of prospective customers for use as sales leads.
- Make outbound calls to potential customers.
- Handle in-bound sales lead calls to convert calls into sales.
- Provide product demo's to qualified customers upon request, including appropriate pricing information.
- Emphasize salable features, quotes prices and credit terms. Prepare sales orders for orders obtained.
- Organize time and activities to maximize time in front of customers.
- Inform customers and potential customers of business changes such as product offering, pricing, or assembly options.
- Create and demonstrate strong value propositions for each potential customer and provide value engineering options.

**Customer & Sales Support**
- Estimate delivery dates based on knowledge of production and delivery schedules.
- Complete and submit documentation in a timely manner to ensure product can be ordered, and materials / installation scheduled.
- Enter new customer data and other sales data for customers into computer database.
- Provide pro-active after sales follow-up to ensure positive and acceptable CSR scores.
- Investigate and resolve customer inquiries and complaints, escalating to Director Sales when necessary.
- Comply with company policies on pricing, discounting, credit and collections to ensure profitability.
- Always represent Durabuilt in a professional manner, keeping with the high ethical and cultural standards.
- Establish long term relationships to maximize sales / customer relationships with contractors, architects and trade organizations.

**Education**
- Diploma in Business Administration, Marketing, Commerce or related field.
- Equivalent experience will be considered.

**Experience / Capabilities**
- 3+ years’ sales experience.
- Demonstrated experience with dealing with clientele from different demographics.
- Experience working in Construction or Building material Industries.
- Knowledge of basic sales techniques, concepts and the ability to influence and persuade.
- Knowledge of Durabuilt products, competitors’ products, and company standards.
- Knowledge of Durabuilt product pricing, discount and estimating formulas and guidelines.
- Able to use electronic software (PQM, MS Office etc.) to quote, sell and order products and assist in providing prompt and on-time delivery.
- Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program.

**Working Conditions**
- Lifting and/or carrying anywhere from 0llbs to 50llbs.
- Operate primarily in an office environment.
- Use standard office equipment such as laptop computers and smartphones.
- Occasional travel to meet clients, sell products and attend meetings.
- Pressure to produce tangible results and complete projects within tight timelines.

**Send Us Your Resume**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Work Location: In person