Quality Assurance Analyst

Join us in re-imagining health care with the largest social enterprise in Canada. SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud-native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles drive to ensure that we prioritize team decisions, long-term planning, process standardization, data-driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our journey.

**Position Summary**:
**Duration**: 18 months contract

**Responsibilities**:
**Software Testing**
- Ensure the overall quality of solutions through executing all aspects of Quality Assurance in every phase of the software development life cycle.
- Ensure test results align with business functional and technical requirements, system compliance, and integration specifications.
- Primary liaison for testing expertise for business participants on user acceptance test support.
- Create test plans/strategy, scenarios, scripts, and expected results and execute the required testing accordingly, either independently or in partnership with internal or external parties.
- Write clear, detailed test cases and bug reports, ensuring thorough test coverage for assigned features.
- Hands-on experience writing and executing manual test cases, with some exposure to test automation tools (e.g., Selenium) considered a plus.
- Able to perform basic SQL queries to support backend validation and test data verification.
- Configure, implement, validate, and maintain test data and test environments.
- Log, track, and report test results and communicate test progress, test results, and other relevant information to project stakeholders and management.
- Communicate quantitative and qualitative findings from test results to the development team.
- Ensure that the final product satisfies the product requirements and meets business expectations.

**Quality Assurance Operations**
- Support initiatives to improve existing and/or implement new QA processes within the organization.
- Support the evaluation, deployment and management of test automation tools to improve efficiencies.
- Contribute to the overall team development by collaborating with and actively participating in team activities to expand the technical capabilities through continuous learning and sharing of skills and knowledge.
- Familiarity with QA methodologies and tools such as JIRA, Zephyr, or similar for test case management and defect tracking.
- Contribute to test planning, execution, and reporting for functional, regression, and integration testing.
- Actively participate in meetings to solve technical or quality related issues.

**Planning**
- Take an active part in estimating and planning of the effort and timelines of any activities related to the software systems development and implementation.

**Qualifications**:

- Bachelor's degree in computer science or information systems or other technically relevant degree.
- Minimum 4+ years of related work experience in Software Quality Assurance.
- Sound knowledge of system testing and software quality assurance best practices.
- Good experience with SQA methodologies, tools, and approaches.
- Well versed in all test phases - QA, Regression, Load/Performance, etc.
- Proven skills documenting problems found during testing in language understandable to users, system development staff and vendors.
- Competency in understanding programming languages and SQL/relational databases.
- Good understanding and experience with formal IT project methodologies, processes, and practices.
- Experience supporting the design, development and implementation of software testing solutions/tools is preferable.
- CSTE (Certified Software Test Engineer) or CSQA (Certified Software Quality Analyst) certification is preferred.
- Good understanding of the Salesforce data model, workflows, and security principles; ability to validate functionality across standard and custom objects.
- Healthcare industry experience is an advantage but not required.

**Skills/ Competencies**:

- Exceptional attention to detail with proven analytical and problem-solving abilities
- Takes appropriate accountability and/or ownership of tasks based on level of experience and length of time in role.
- Excellent organizational, planning, and prioritization skills.
- Self-motivated and able to manage work priorities with moderate supervision.
- Proactively looks for and addresses opportunities for efficiencies and/or improvements within their direct level of authority and/or the IT organization.
- Strong written, oral, and interpersonal communication skills
- Ability to work in a te