Helpdesk Support Analyst

5 days ago


Port Coquitlam, Canada InsureLine Full time

InsureLine is a leading Insurance Brokerage with 30+ locations in Canada. We are currently expanding our support team and looking for Junior Technical Support Analyst to join our team. **Key Responsibilities**: - Support members in a prompt, polite and friendly manner - Contribute to the overall success of "YES" and "WOW" - Maintain / support corporate broker management system (Applied Epic) - Maintain / update corporate and office websites - Support corporate Internet, WIFI and LAN - Participate in continued population of Knowledge Management and overall optimization of process flow - Report monthly on IT support and website metrics - Optimize, recommend and implement process enhancements as required **Required Skills**: - Experience with Wordpress and HTML - Basic network topology understanding including routers, switches, TCP/IP, LAN, and WAN - Computer hardware / desktop software support - VOIP experience a plus **Salary**: $35,000.00-$45,000.00 per year **Benefits**: - Dental care Schedule: - Monday to Friday - Weekend availability **Experience**: - Microsoft 365: 3 years (required) - Azure: 2 years (required) - Desktop support: 3 years (required) - Help desk: 3 years (required) Work Location: In person



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