Customer Success Representative

4 weeks ago


Calgary, Canada Tudotsu Full time

We're looking for a proactive and tech-savvy Customer Success Representative to support our small and medium-sized business clients after they sign up for the Clover POS system. This role blends customer service , on-site installation , and hands-on training to ensure every client has a seamless onboarding experience. What You'll Do Install Clover POS hardware at client locations (terminals, printers, accessories) Set up software, apps, and account configurations for new clients Train business owners and staff on how to use Clover effectively Deliver an exceptional customer experience: on-site, over the phone, and via email Troubleshoot basic technical issues and escalate when necessary Maintain clear documentation of installation details and follow-up needs Coordinate scheduling to meet customer timelines and expectations Support retention by ensuring clients feel confident using their new system What We're Looking For Experience in customer service, customer success, tech support, or POS onboarding Strong interest in technology and the ability to learn new systems quickly Excellent communication and interpersonal skills A reliable vehicle and valid driver's license (regular on-site visits required) Strong sense of urgency and commitment to meeting client deadlines Self-starter who can work independently and manage multiple priorities Nice to Have Experience with Clover, Square, Lightspeed, Toast, or similar POS systems Field service or installation background Familiarity with retail, hospitality, or small business operations Why This Role Matters You'll play a key role in helping local business owners feel supported, confident, and set up for success with their new Clover system. If you love tech, problem-solving, and being the person customers trust, this is a great fit.



  • Calgary, Canada Customer Acquisition Firm Full time

    At our company, we believe in empowering our team to achieve success while delivering exceptional service to our customers. We’re looking for a passionate Outside Sales Representative to act as an Authorized Representative of Rogers promoting cutting-edge products and services, including high-speed home internet, and wireless mobile plans and products! As...


  • Calgary, Canada Barber-OS Technologies Inc. Full time

    Looking to bring your problem-solving skills to the next level? Join our team as **Customer Success Representative,** and be the essential link between our products and our valued users! **Who We Are**: At Barber-OS, we are innovating software and hardware to support the future of Barbershops and Salons Nationwide. We are on a mission to transform the...


  • Calgary, Canada Pure Information Technology Inc. Full time

    **Customer Success Representative** **Available Position**: **About you**: You are a geek at heart who loves to talk with people and you have a passion for customer service. Others describe this as your natural approach to your work. You love cutting edge technology and think it’s fun to work with and learn about new and innovative technologies and...


  • Calgary, Canada LodgeLink Full time

    LodgeLink is a caring company that applies innovative technology to transform workforce travel. We collaborate and share in a relentless pursuit to deliver superior customer experiences and help our customers get where they need to be. As a LodgeLink employee, you’ll join an agile, inventive, and dependable team with a bold vision to be the ecosystem for...


  • Calgary, Canada LodgeLink Full time

    Customer Success Representative - Calgary, Alberta We're Hiring a Customer Success Representative based in our Calgary Head Office located in beautiful Eau Claire. This role is hybrid. It is in-office with 20% flexibility to work from home. Are you a natural communicator with strong presentation skills, a knack for building relationships, and a confident...


  • Calgary, AB TE M, Canada OPI systems Full time

    The Customer Success Support is key to delivering first-class support and ensuring exceptional user experiences with OPI products for Channel Partners and end users. This role focuses on providing proactive, solution-oriented customer care via phone, email, chat on the OPI Blue platform, supporting seamless troubleshooting, guiding users and technicians...


  • Calgary, Canada ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...


  • Calgary, Canada M3 Groupe Financier Full time

    **Job Title**: Customer Success Manager **Reports To**: Vice President, Sales and Market Intelligence **Location**: Western Canada. **About us** M3-Tech is a Fintech, proud to be part of the M3 Group and serving over 8500+ independent brokers providing $65+ Billion in mortgage origination. With already over 70 M3 Techies already on board and offices in...


  • Calgary, Alberta, Canada Energy Toolbase Software Inc. Full time

    Essential Duties and ResponsibilitiesServe as the primary post-sale point of contact for assigned customer accounts, ensuring successful adoption and ongoing usage of Developer, Controller, and Monitor.Monitor account behavior, performance metrics, and product engagement to proactively identify churn risks and develop mitigation strategies.Drive renewal...


  • Calgary, Canada S&S Activewear Canada Inc. Full time

    **JOIN US AND CREATE YOUR VISION** **Company Overview** S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas,...