Client Coordinator

1 week ago

Vancouver, Canada Blue Door Medical Concierge Full time

**Client Coordinator**
- **Location**:_ Vancouver, BC, Canada

**Hours**: 30-40 hours per week: Full-time

**Position Title**:Client Coordinator**

**Job Requirements**:

- Excellent communication skills, both verbal and written, with the ability to interact confidently with patients and colleagues — adding to first class client experience.
- Delivers excellent customer service and possesses strong telephone/verbal skills.
- Coordinate and manage day-to-day clinical tasks, ensuring the efficient flow of client care— adding to first class client experience.
- Works well under pressure, both independently and as a team.
- Pays close attention to detail and obtains strong organizational skills
- First point of contact for all inquiries via telephone, correspondence, online, and in-person
- Third party billing for multidisciplinary services
- Payment reconciliation
- Daily communication with internal team on operation, and clinic interactions and client-related items
- Upselling of Blue Door services and memberships

**Position Summary**:

- Perform Administrative/Reception duties including but not limited to: Patient communication, chart noting, payment reconciliation, follow up, medical admin
- Assistance in inventory management, data entry
- Charting, Updating Patient Files, Maintaining in-house stock
- Ability to establish and maintain rapport with clients
- Oversee patient scheduling, clinic workflows, and care coordination to ensure high-quality service delivery
- Handle guests' questions and concerns professionally and courteously

**Education, Training and Experience**:

- Ability to work effectively in a multidisciplinary, community-based environment
- Previous clinic, or patient coordinator experience
- Proven administrative training, multitasking skills, handling of multi-line switchboard and in-house clientele

**Skills and Abilities**:

- Strong Command of computers, including electronic medical records, Google Suite; experience with scheduling software is preferred.
- Works well in a multidisciplinary team: understands needs of patients and practitioners with anticipatory initiative
- Organizational and time management skills
- Enthusiasm, pleasant and polished consistent demeanor and positive outlook
- Solution oriented mindset
- Demonstrated ability to work well in a team environment, fostering a positive and collaborative atmosphere
- A genuine passion for Wellness related practices and a commitment to providing exceptional customer service.

Join us at Blue Door Medical Concierge and be part of a cutting-edge and progressive healthcare movement where your skills and contributions are valued and rewarded.

Pay: $19-25.00 per hour

Schedule/Benefits:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
- Company team gatherings
- Position and growth opportunities
- Extended benefits
- Vacation

License/Certification:

- MOA (asset, not required)

Ability to Commute: In person
- Vancouver, BC - Downtown, Commercial Drive (required)

Pay: $19.00-$25.00 per hour

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- Mandarin (preferred)

Work Location: In person

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