Contract Customer Service Representative

6 days ago

Hamilton, Canada AnswerPlus Inc Full time

**Customer Service Representative - Contract**

**Do you want to work for a company that puts the employees first?**

**Who we are**:
AnswerPlus has been in the business of helping people for over 60 years Our success is rooted in supporting our employees by putting them first. We believe providing genuine care starts with promoting it through the culture and community within our call-centers.

At AnswerPlus you will have the opportunity to change lives by being the first point of contact for the callers of our diverse client base. As a customer service representative, you will be creating positive results by answering calls from parents and school administrators and providing them with providing timely, exceptional customer service.

We are looking for motivated people to join our AnswerPlus team. We are running a special project, up to a maximum of 3 months, and are seeking contract employees with the possibility of extension into long term employment.

**THE JOB**:

- Answer Inbound calls only (no sales)
- Provide high quality customer service
- Assist parents and school officials with any inquiries they may have in regard to students bussing arrangements
- Accurately take down details needed by our clients
- Hours of Operation are Monday to Friday, 7am to 7pm
- No Weekends

**WHO WE NEED**:

- You have a sincere desire to help others. As a CSR you will be a member of a dynamic team that is focused on treating customers with empathy and enthusiasm.
- You are willing to learn new things every day. Our company is growing, and we understand that this requires ongoing opportunities to learn, lead and advance.
- You have strong values. Bringing your real self to work and doing the right thing matters to you. Respect and authenticity shine through your personality, voice, and interactions.
- You are a good listener. Treating each call as a learning experience will help you achieve your goals to deliver memorable service.
- You have a great telephone phone voice and clear, concise, articulation skills.

**WHAT YOU NEED**:

- A quiet dedicated room free from background noise
- High-speed cable/fiber optic internet
- Connection to the computer from the router - not wireless
- Windows PC - No Mac or Chrome Books
- Operating System: Windows 10
- Full, standard-sized keyboard, with Function Keys (F1-F12) and number pad
- Two monitors
- Web cam - This is for internal training purposes
- Up to date anti-virus
- Headset (combination of microphone and headset)
- Unlimited Internet
- Unlimited Canada wide long-distance cell phone plan
- Training will be done via Zoom/Go-To-Meetings/Microsoft Teams
- Submit IT Tickets

We work in a dynamic team and are looking for people who have a sincere desire to help others as well as the willingness to learn new things every day.

**Our Unique Inbound Call Centre for this position offers**:

- Positive Culture of Celebration, Reward and Giving
- Weekends Off
- Work/Life Balance
- Fun, Events, Food & Caring

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