Technical Assistant

**Job Posting: Technical Assistant** **Where YOU work, makes a difference.** Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and _thrive_. **Are YOU our next Technical Assistant?** The Forensic Toxicology Department has an opening for a Technical Assistant in London, Ontario. The Technical Assistant will oversee the quality of testing processes and workflow. This will include a preliminary review of results data (specifically data from a mass spectrometer) to identify and escalate concerns, identify repeat testing requirements and prepare information for the MLT to review and approve results. They will providing technical training and technical oversight of lab assistants and troubleshooting. They will participate in all quality assurance programs and ensure company and Ministry of Health (MOH) guidelines are observed. Technical Assistants are required to use fine hand manipulation, visually examine specimens and systems, and monitor instruments and other equipment. This role requires critical analysis skills and the ability to focus on and manage multiple tasks. **This is an 18-month full time contract role, working Monday to Friday (day shift). Guaranteed 37.5 hours a week. Flexibility is required to meet the needs of the business.** Internal job posting closes on February 25, 2025. **Why Dynacare is an amazing place for YOU**: - Join an award-winning "Top Employer" with meaningful and impactful career opportunities - Access a health and wellness benefits program that supports you and your loved ones - Grow and thrive with a dynamic, successful company through internal mobility opportunities - Invest in your future through RRSP match benefits and an employee stock purchase program - Experience a collaborative, diverse workforce that prioritizes dignity and respect for all **How YOU will make a difference**: - Assist with the development of new methods or modifications to procedures - Participate in SOP development and updates as necessary - Responsible for data processing (i.e. calculations, data review, data entry, archival, etc.) - As part of high complexity testing: - Prepare samples, reagents, solutions, standards, and reference material for analysis - Perform analysis and analyze testing data to coordinate and oversee additional quality checks and tests - Record test results according to established procedures, including transcription checking, prior to result review and release by MLT - Summarize testing completed and present test quality summary data for review and approval by MLT - Oversee and coordinate work in process, ensuring efficient testing that maximizes throughput and TAT compliance - Provide technical training and technical oversight of lab assistants as required - Troubleshoot and escalate concerns to an MLT - Perform instrument/equipment calibration, troubleshooting, maintenance, and/or repairs as required - Corrects nonconformance and potential nonconformances, including participating in proficiency test programs in consultation with an MLT - Must be able to recognize unsatisfactory analytical performance and suggest appropriate corrective actions - Provide input to team and leadership for improving performance - Where required, may perform CLA or Sr. CLA duties to maximize testing throughput - Field questions from other teams regarding problem samples and questions - Responsible for the follow-up on missing samples, overdue results, documentation, and results as and when required - Resolve technical and specimen problems, escalating result approvals to MLT where required - Ensure all inquiries and problems are handled in a courteous and professional manner - Ensure that quality control checks are performed as required in documented work instructions - Responsible to follow all relevant pre and/or post analytical quality protocols as described in the company quality assurance manual - Perform advanced equipment maintenance as required - Verify and oversee quality, maintenance and housekeeping tasks performed by the team - Document all maintenance performed, including minor troubleshooting following manufacturer’s instructions - Observe and report all malfunctions in equipment and maintain all required logbooks for routine equipment - Maintain confidentiality regarding sensitive topics as appropriate **What YOU bring to the role**: **KNOWLEDGE, EDUCATION AND EXPERIENCE** - 2 years of related experience required - MLT certification is an asset/preferred - Mass spectrometry experience an asset - Knowledge of full range of scientific disciplines used in the lab - Advanc