Temporary Full Time Community Support Coordinator

Community Living Toronto, one of the largest agencies of its kind in North America, is a dynamic innovative organization committed to a vision of promoting a welcoming community. As a leader in the field, Community Living Toronto offers supports to over 6,000 individuals within an intellectual disability as well as support to their families, including residential and day support, assistance with employment, community support, early childhood services and respite.

**JOB SUMMARY**:
The **Maintenance Worker I **is responsible for providing maintenance and repairs to Community Living Toronto’s properties, ensuring all health and safety hazards are addressed. Repairs identified deficiencies and makes improvements. Performs preventative and regular maintenance tasks, completes facility repairs and minor renovations based on identified needs, and maintains interior/exterior areas of all properties.

**RESPONSIBILITIES**:
**Wait List Management -**
- Manages program wait lists through in-home assessments, coordination of services, and ongoing contact with applicants and their families.
- Conducts internal and external consultations regarding individual case situations and shares community resource information.
- Collaborates with Community Living Toronto staff and staff from external agencies as needed to determine potential referrals for service.
- Manages wait lists, prioritizing clients that need to be seen sooner due to circumstances including but not limited to family moving, or problematic child behaviour which may result in suspension from school.
- Makes determination regarding referrals requiring immediate attention (e.g., child or family in crisis).

**Recruitment and Intake -**
- Makes determinations regarding the suitability of new referrals for various programs offered by Community Living Toronto and external agencies.
- Processes referrals for Special Services at Home (SSAH) and Assistance for Children with Severe Disabilities (ACSD) at families’ request.
- Completes interviews with families to determine eligibility for service with Toronto Community Living or other external agencies.
- Manages internal vacancies with direction from Manager of Supports and the housing process team.

**Consultations and Outreach -**
- Responds to requests for community resource information.
- Participates in meetings where suspension or termination of a client is discussed, as appropriate.
- Provides in-depth explanations and information regarding the intake process and available services.
- Networks and collaborates with existing community partners, sharing knowledge and information regarding available programs and services.
- Conducts outreach to community partner organizations and networks, building trusting relationships.

**Records Management -**
- Maintains ISIS records for individuals in service or waiting for service; maintains notes as necessary, including but not limited to updates from families and changes to client information.
- Processes requests received either externally from Developmental Services Ontario or internally for Person-Directed Plans; ensures requests are entered into ISIS system.
- Processes all respite packages for children and adults through ISIS.

**QUALIFICATIONS**:

- Bachelor’s degree or College diploma in Social Services or a related discipline.
- A minimum 3-5 years of experience supporting individuals who have an intellectual disability.
- Experience with community and service navigation is an asset.
- Experience delivering presentations and outreach to community is also necessary.
- Knowledge of services available to individuals with a developmental disability, including those offered through Community Options, Early Childhood Services, Toronto District School Board, and Toronto Catholic District School Board.
- Extensive knowledge of services available to individuals/families with developmental disabilities in the area of community resources.
- Up-to-date knowledge of Developmental Services Ontario (DSO) and DSCIS systems.
- Knowledge of Special Services at Home (SSAH), Assistance for Children with Severe Disabilities (ACSD), and other developmental service systems.
- Ability to monitor the safety and well-being of clients and families, self, and others.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and other current technology.
- Data entry skills. Knowledge and understanding of intervention programs/community services in Toronto (e.g., referral process).

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: From $49,086.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Education**:

- DCS / DEC (required)

**Experience**:

- Support Services: 3 years (required)

Work Location: In person