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Service Receptionist

3 weeks ago


Aurora, Canada Highland Chevrolet GMC Buick Cadillac Full time

Highland Chevrolet GMC Buick Cadillac is currently looking for a Full-Time Appointment Coordinator/Service Receptionist to join their team. We are in search of a Customer Service Expert that exhibits exceptional Customer service skills.

Qualifications:
1-3 years' customer service or Call Centre experience

Previous experience in an Automotive Dealership is an asset

Must be willing to spend large portion of the workday making both inbound and outbound calls to Customers.

High School Diploma or equivalent.

Job Duties:
Answer inbound calls to schedule service appointments, transfer calls to co-workers, take messages when necessary, and answer any Customer inquiries.

Follow up with customers who are overdue for service

Friendly, Outgoing attitude,Ability to work quickly and multitask.

Ask the Customer questions to uncover vehicle needs and directs calls appropriately

Ensure that service consultants receive messages promptly

Arrange alternative transportation for Customer when required (Shuttle or Car rental)

**Salary**: $31,032.27-$48,574.58 per year

Schedule:

- 8 hour shift