Experienced Dental Receptionist

1 week ago

Aurora, Canada Aurora Dental Studio Full time

**Dental Receptionist**

**Job description**
Our office is a well-established, fast-paced general dentistry practice. We pride ourselves on excellence and providing the highest standard of care for our patients. We are looking for a dynamic, professional, and confident Dental Receptionist with outstanding communication and organizational skills. As the first point of contact for our dental office, you will play a crucial role in providing excellent customer service and ensuring smooth operations. If you have experience in dental administration and enjoy working in a fast-paced environment, we would love to hear from you

**Key responsibilities include (but are not limited to)**:

- Manage the multi-provider schedule: schedule patients while creating optimal flow across providers.
- Handle confidential patient records.
- Greet and welcome patients, in person or over the phone
- Manage patient check-in and check-out process: discuss financials, invoicing and collecting payment from patients with confidence and ease.
- Handle patient inquiries related to their treatment plans and associated costs.
- Verify insurance coverage and assist patients with billing inquiries
- Coordinate with clinical team (dentist, hygienist, and dental assistants) to ensure efficient patient flow
- Ensure that the waiting room and reception area are always clean and tidy.
- Demonstrate initiative in other projects as they arise.

**Skills required to succeed in this role**:

- Previous experience in a dental office or medical setting.
- Strong knowledge of dental terminology and procedures.
- Proficiency in using a dental software program. Experience with Tracker 11 is a strong asset.
- Excellent communication and customer service skills.
- Strong attention to detail and ability to multi-task in a fast-faced environment.

**Other Requirements**:

- Dynamic, energetic, empathetic and professional: personality is key
- Highly organized, quick learner with analytical thinking that allows for effective teamwork.
- Must be able to multi-task, be self-motivated and be able to work independently.

**Schedule**:

- Mondays, Tuesdays, Thursdays and Saturdays (min 2 per month).

**Job Types**: Part-time, Permanent

Pay: $21.00-$26.00 per hour

Expected hours: No less than 24 per week

**Benefits**:

- Dental care
- On-site parking

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Dental receptionist: 2 years (preferred)

Work Location: In person

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